Conservatory inner pane exploded

maybags

Hi! Hoping someone can help me with advice please! I have a 3 year old conservatory with a glass roof. This morning, the inner pane exploded and shattered everywhere. I assumed (wrongly) that the company I used to fully install it would come to my aid. I was wrong. They wanted £85 for a call out charge but could not give me a date in the future and they want me to pay for a replacement. I have gone as far as speaking to the vice CEO who stated that “no one covers for such issues as these things happen” and that I should claim on my household insurance. I spoke to trading standards who suggested to me to quote the consumer rights act of 2015 but I am getting nowhere. 

Do I have a leg to stand on or is this a home insurance job?
kind regards.

williamgriffin

It may well be a manufacturing defect but after three years it's down to you to replace. 

EssexExile

These things happen. Either claim on your insurance or find a local double glazing repair company.

shaun_from_Africa

It's not that uncommon for large sealed units to fail in this manner when there are extremes of temperature.
What happens is that the temp on one side of the glass panel is a lot different to the temp on the other side so there is a different in flexing and expansion between the 2 panes of glass and when this reaches a critical point, one gives way and shatters.
With a conservatory in hot weather, more often than not it's the inner pane that goes as the temp inside the conservatory can get extremely high (over the past few days, the internal temperature of mine exceeded 45c before I opened any windows).

I've used this company:
https://www.cloudy2clearwindows.co.uk/
to replace sealed units in a conservatory where the seals had failed and they did a good job at a very reasonable price.

Doozergirl

Units aren't all that expensive.  I'd bot be claiming on insurance as the excess probably costs as much as the unit, before you Start considering the cost of a claim on future premiums.