We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Contacting Hargreaves Lansdown
Options
Comments
-
Thrugelmir said:HL has no control over volumes of applications at any given time. Staffing levels aren't a tap that can be turned on and off on demand.
0 -
Alexland said:Thrugelmir said:HL has no control over volumes of applications at any given time. Staffing levels aren't a tap that can be turned on and off on demand.0
-
Thrugelmir said:Ever managed a business?Yes, ever had to deal with the HL transfer team? Really painful. Some companies are better at some activities than others and it's not always excusable.
0 -
Alexland said:Thrugelmir said:Ever managed a business?Yes, ever had to deal with the HL transfer team? Really painful. Some companies are better at some activities than others and it's not always excusable.0
-
I messaged HL the other day to ask them a question about transferring my account away from them, they responded straight away with a long email about how great their service is and how I should be wary of scammers trying to take my money etc! It would seem that they put more of their resources into stopping you from leaving than they do into helping you leave. Odd that : )Think first of your goal, then make it happen!0
-
Thrugelmir said:Even the best fail. Fortunately as consumers we have choice. Voting with ones feet.
I'm trying to vote with my feet, but they won't respond!
Anyone considering joining Hargreaves Lansdown should consider whether they might dodge a bullet by looking elsewhere.0 -
olbas_oil said:Thrugelmir said:Even the best fail. Fortunately as consumers we have choice. Voting with ones feet.
I'm trying to vote with my feet, but they won't respond!
Anyone considering joining Hargreaves Lansdown should consider whether they might dodge a bullet by looking elsewhere.0 -
Thrugelmir said:olbas_oil said:Thrugelmir said:Even the best fail. Fortunately as consumers we have choice. Voting with ones feet.
I'm trying to vote with my feet, but they won't respond!
Anyone considering joining Hargreaves Lansdown should consider whether they might dodge a bullet by looking elsewhere.
But I don't think that is the cause at all. Why would a broker choose to run such an inefficient transfer out process, whilst charging far higher fees than others?
0 -
olbas_oil said:Thrugelmir said:olbas_oil said:Thrugelmir said:Even the best fail. Fortunately as consumers we have choice. Voting with ones feet.
I'm trying to vote with my feet, but they won't respond!
Anyone considering joining Hargreaves Lansdown should consider whether they might dodge a bullet by looking elsewhere.
But I don't think that is the cause at all. Why would a broker choose to run such an inefficient transfer out process, whilst charging far higher fees than others?Think first of your goal, then make it happen!0 -
barnstar2077 said:olbas_oil said:Why would a broker choose to run such an inefficient transfer out process, whilst charging far higher fees than others?It might not be an active choice but just down to neglect, poor management of resources and lack of investment in tools and ongoing process improvement. It's often cheaper to run a good service as you have less cost of customer contacts for chases, complaints, etc.0
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.9K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.9K Work, Benefits & Business
- 598.8K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards