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Expedia Booking Fee Refund
BelfastHighlander
Posts: 3 Newbie
I'm curious if anyone has had any success in getting a booking fee refund from Expedia?
In February, I booked flights via Expedia with Lufthansa. The flights were cancelled at the end of May, and I was refunded by Lufthansa today. All that remains from this transaction is an £18 booking fee that Expedia took (£3 times 6 passengers).
I know this fee is minuscule in comparison to the flight refund, but it's more the principal. Are Expedia entitled to keep this? If so, I'm sure they are making a tidy profit.
In February, I booked flights via Expedia with Lufthansa. The flights were cancelled at the end of May, and I was refunded by Lufthansa today. All that remains from this transaction is an £18 booking fee that Expedia took (£3 times 6 passengers).
I know this fee is minuscule in comparison to the flight refund, but it's more the principal. Are Expedia entitled to keep this? If so, I'm sure they are making a tidy profit.
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Comments
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It's the fee they charge for the service they provide for arranging your booking. I've no idea if it's refundable or not - but Expedia did provide the service (i.e. they arranged your booking with Lufthansa). Regardless of the fact that Lufthansa subsequently cancelled the flight later. What do the Expedia T&Cs say about their booking fee?0
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I believe Lufthansa actually charge the agent a booking fee for using their system software. Referred to as a GDS fee and I think is/was €8pp.
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