Creation financial services

Boxtl01 · 10 August 2020 at 11:16AM

My first ever post.
Creation financial services, used to run the Asda cash back card. I had this for many years finding it great, cash back in voucher form to re spend at the store ( work for Asda).
Then Asda closed the account, and Creation, still offered cash back so great I thought. However during lockdown 2 transactions stating Office London have appeared on my account. Total amount £490, date on statement shown is a day I was at work, ( Not London). No reply to secure message system on card app, no pick of phone ( nearly 2 weeks of calls), no response to email. I have even contacted Mastercard direct, to see if they could raise a response ( nothing). Found freeze card on app which I have done. Really could do we some advice.

dr_adidas01 · 10 August 2020 at 11:59AM

Boxtl01 said:

My first ever post.
Creation financial services, used to run the Asda cash back card. I had this for many years finding it great, cash back in voucher form to re spend at the store ( work for Asda).
Then Asda closed the account, and Creation, still offered cash back so great I thought. However during lockdown 2 transactions stating Office London have appeared on my account. Total amount £490, date on statement shown is a day I was at work, ( Not London). No reply to secure message system on card app, no pick of phone ( nearly 2 weeks of calls), no response to email. I have even contacted Mastercard direct, to see if they could raise a response ( nothing). Found freeze card on app which I have done. Really could do we some advice.

You haven't bought any shoes online or in a store have you as there is a shoe company called Office London?

https://www.office.co.uk/

Whenever I've bought shoes from there stores or online it shows as Office London on my statement, if you haven't then you need to give them a call and sadly wait for someone to answer to raise these as disputed transactions.