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Package holiday changes
JoPublic
Posts: 2 Newbie
Hi
Just looking for some advice. We booked a package stay and cruise back in early 2019 before CV-19. One week touring Kuala Lumpur and Singapore with a couple of day tours and then a week long cruise from Dubai.
Cruise line has changed the ship/itinerary/and sailing date- it is now four weeks later then when we arrive from Malaysia.
TA says cruise isn't cancelled however we cannot sail on planned date. They say cruise line hasn't cancelled Nov sailing yet drastically changed.
I have Atol certificate with original dates. Final balance hasn't been paid yet, due next month.
I think if the package has 'broken' from cruise date changing by 4 weeks, this should mean trip is cancelled. TA not offering package on other dates either. Am I correct that my holiday should be cancelled by TA?
Read on Abta delays of 12 hours or more on cruise can lead to refund.
TA is informing cruise line we cannot change our dates into Dec. Another rescheduled cruise cancelled from CV-19 is planned 2nd Jan 2021. We cannot have that much time off work, would be about five/six weeks with Xmas.
Thanks in Advance.
Jo
Just looking for some advice. We booked a package stay and cruise back in early 2019 before CV-19. One week touring Kuala Lumpur and Singapore with a couple of day tours and then a week long cruise from Dubai.
Cruise line has changed the ship/itinerary/and sailing date- it is now four weeks later then when we arrive from Malaysia.
TA says cruise isn't cancelled however we cannot sail on planned date. They say cruise line hasn't cancelled Nov sailing yet drastically changed.
I have Atol certificate with original dates. Final balance hasn't been paid yet, due next month.
I think if the package has 'broken' from cruise date changing by 4 weeks, this should mean trip is cancelled. TA not offering package on other dates either. Am I correct that my holiday should be cancelled by TA?
Read on Abta delays of 12 hours or more on cruise can lead to refund.
TA is informing cruise line we cannot change our dates into Dec. Another rescheduled cruise cancelled from CV-19 is planned 2nd Jan 2021. We cannot have that much time off work, would be about five/six weeks with Xmas.
Thanks in Advance.
Jo
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