Retailer gone bust whilst product under guarantee - section 75 claim?

tg99

Still not found the guarantee paperwork but have found old statement showing was purchased with Barclaycard. However, on Barclaycard website one of the conditions of being able to make a section 75 claim is that the item was purchased less than 6 years ago so would that not rule out any potential claim given I purchased it more than that number of years ago?

bradders1983

Well if thats what they say, then you have answered your own question.

tg99

bradders1983 said:

Well if thats what they say, then you have answered your own question.

That’s what I had originally thought but some of the comments in this thread implied that a claim could possibly still be valid even after 6 years if the company was not able to honour its guarantee.

eskbanker

tg99 said:

Still not found the guarantee paperwork but have found old statement showing was purchased with Barclaycard. However, on Barclaycard website one of the conditions of being able to make a section 75 claim is that the item was purchased less than 6 years ago so would that not rule out any potential claim given I purchased it more than that number of years ago?

https://www.barclaycard.co.uk/personal/help-and-support/know-your-rights clarifies that six years isn't applicable in the context of long-term guarantees:

What does Section 75 cover?

• [...]
• Items you bought less than six years ago – though it could be longer if there’s a guarantee included in the purchase price that covers your product or service for longer, such as for double glazing

tg99

eskbanker said:

tg99 said:

Still not found the guarantee paperwork but have found old statement showing was purchased with Barclaycard. However, on Barclaycard website one of the conditions of being able to make a section 75 claim is that the item was purchased less than 6 years ago so would that not rule out any potential claim given I purchased it more than that number of years ago?

https://www.barclaycard.co.uk/personal/help-and-support/know-your-rights clarifies that six years isn't applicable in the context of long-term guarantees:

What does Section 75 cover?

• [...]
• Items you bought less than six years ago – though it could be longer if there’s a guarantee included in the purchase price that covers your product or service for longer, such as for double glazing

Excellent, thanks, worth trying then I think presuming I can find documentation.

born_again

tg99 said:

eskbanker said:

tg99 said:

Still not found the guarantee paperwork but have found old statement showing was purchased with Barclaycard. However, on Barclaycard website one of the conditions of being able to make a section 75 claim is that the item was purchased less than 6 years ago so would that not rule out any potential claim given I purchased it more than that number of years ago?

https://www.barclaycard.co.uk/personal/help-and-support/know-your-rights clarifies that six years isn't applicable in the context of long-term guarantees:

What does Section 75 cover?

• [...]
• Items you bought less than six years ago – though it could be longer if there’s a guarantee included in the purchase price that covers your product or service for longer, such as for double glazing

Excellent, thanks, worth trying then I think presuming I can find documentation.

You are really going to need the T/C of the warranty. Anything less and it will be declined.

tg99

Found the documentation, unfortunately it does not include the guarantee wording as it refers to the terms and conditions on its website which I never printed off. If I google now, its web page with the t and c comes up stating the 10 year guarantee and listing the type of furniture covered (which includes mine) but that is all I can see as the web pages of the company do not load from the search results. Only other thing I can think of - as assume unlikely the company’s web pages will have been archived or are retrievable - is to speak to the liquidator and see if they have a copy of the guarantee wording.

kaMelo

https://archive.org/web/

Put your page in there and browse the dates, who knows what you might find.

tg99

kaMelo said:

https://archive.org/web/

Put your page in there and browse the dates, who knows what you might find.

kaMelo said:

https://archive.org/web/

Put your page in there and browse the dates, who knows what you might find.

Ha, great timing as I remembered this evening how they found using the web archive way back machine that Cummings had edited his blog regarding coronavirus (I’d never heard of  it before then) and having played around with it I’ve found the t and c and guarantee wording! So can now go ahead and start a claim as I believe my defect is covered in the wording. Thanks for the tip.