Buyer Paid by Paypal for Collection Item

TripleH

Sorry, this is a whinge as much as anything. My wife's ebay setup has fewer options than mine (but she had a fee cap weekend unlike me). We listed some furniture and stated payment as cash on collection only in the advert. With my ebay account, I can remove the pay by paypal option but my wife can't on hers.
Item has sold and as you guessed it, the buyer has paid by paypal.
With the new rules, if I refund, I suffer fees but risk loosing it all if case raised for none receipt.
So because the buyer didn't read the advert properly we end up selling for less than agreed price....
(When payment is by paypal I do factor in the fees when pricing items). I'd tear my hair out if I had any.

pinkshoes

Is there any way it can be posted?

You could message them politely pointing out that the auction clearly says cash on collection, but if they’d like to pay with PayPal then you will need to add a postage charge of £90 (???) as PayPal rules require a tracking number.

soolin

TripleH said:

Sorry, this is a whinge as much as anything. My wife's ebay setup has fewer options than mine (but she had a fee cap weekend unlike me). We listed some furniture and stated payment as cash on collection only in the advert. With my ebay account, I can remove the pay by paypal option but my wife can't on hers.
Item has sold and as you guessed it, the buyer has paid by paypal.
With the new rules, if I refund, I suffer fees but risk loosing it all if case raised for none receipt.
So because the buyer didn't read the advert properly we end up selling for less than agreed price....
(When payment is by paypal I do factor in the fees when pricing items). I'd tear my hair out if I had any.

You have a problem now, have a read of this

https://forums.moneysavingexpert.com/discussion/4949988/collection-only-items#post65282064

you are mistaken as well if you think you can turn off the PayPal option on your eBay account, no one can, PayPal is the default option on all sales apart from in the car categories.

Your wife has 3 option, refund PayPal and cancel the sale. This will cost all the PayPal fees and may result in poor feedback , a defect and a warning. Another option is to try and persuade buyer to pay extra for postage, but this cannot none enforced if it was not on original listing or 3 risk the collection. The latter option really depends on your comfort levels and the money involved.

I don’t believe eBay is the place to sell collection only items. 

TripleH

Sadly the item was a desk and not something you could easily post.
I ended up (through gritted teeth) refunding the buyer and they paid cash on collection.
Just to add, I could deselect pay by paypal in my account when drafting a listing but had to include it when trying to post an advert. Thank you both.
Soolin, can I ask where you'd sell collection only items?

soolin

TripleH said:

Sadly the item was a desk and not something you could easily post.
I ended up (through gritted teeth) refunding the buyer and they paid cash on collection.
Just to add, I could deselect pay by paypal in my account when drafting a listing but had to include it when trying to post an advert. Thank you both.
Soolin, can I ask where you'd sell collection only items?

At the moment facebook marketplace is doing very nicely for me, in fact I am currently selling as much on there as I am through ebay. I sell everything there, including my business stock, and about 80% of it or so (it varies week on week) I still post. Overall I think I had 4 collections this weekend , and have stuff to post as well that will just go with my ebay items.

My adverts are clear, I state up front whether item can be posted or must be collected, if posted I state a UK postage cost. If collection only I am getting stricter with buyers, it is not theirs until they confirm a date and time for collection, and at first they only get my postcode. A short while before collection I ask them to confirm again, if they do then they get my full address, if they don't respond I go to the next person after the original collection time has elapsed. 

I also use several very specialist sites for antiques and collectables and one of my newer sites has proved very good despite barely having 500 members! I just cross post everywhere but am careful to delete adverts when sold. Yes it is more time consuming than ebay by a country mile, but I keep the prices the same, so whereas on ebay I pay FVFs, on FB I get slightly extra in hand to represent the additional time I spend.

I have had people drive a couple of hours to collect a £20 item before so it isn't just local people. I also 'market' on FB, and have a selling page with categories, so for example if someone is interested in  um...lets say a book, I will send them a link to my book album where I show the others available and the prices. 

At the moment FB marketplace is free, although in the US there are now chargeable options being rolled out that are catching sellers unaware , and I suspect it will not be long before there is some sort of cost involved in using it here in the UK.

hermante

Just put a non-existent paypal email address in the listing, if they pay by paypal it won't go through and be automatically refunded after a few days.

soolin

hermante said:

Just put a non-existent paypal email address in the listing, if they pay by paypal it won't go through and be automatically refunded after a few days.

Please don't, the payment takes 30 days to bounce back - meanwhile buyer has got teed off, reported seller, left poor feedback and won't cancel transaction to allow seller to get their FVFs back. Seller is left with the item, paid FVFs and probably has a neg - plus if buyer reports the wrong details to ebay then ebay will probably restrict seller as well. 

GHolmesAdmin

Thing is to sell on ebay you must accept paypal.

shapala

soolin said:

TripleH said:

Sadly the item was a desk and not something you could easily post.
I ended up (through gritted teeth) refunding the buyer and they paid cash on collection.
Just to add, I could deselect pay by paypal in my account when drafting a listing but had to include it when trying to post an advert. Thank you both.
Soolin, can I ask where you'd sell collection only items?

At the moment facebook marketplace is doing very nicely for me, in fact I am currently selling as much on there as I am through ebay. I sell everything there, including my business stock, and about 80% of it or so (it varies week on week) I still post. Overall I think I had 4 collections this weekend , and have stuff to post as well that will just go with my ebay items.

My adverts are clear, I state up front whether item can be posted or must be collected, if posted I state a UK postage cost. If collection only I am getting stricter with buyers, it is not theirs until they confirm a date and time for collection, and at first they only get my postcode. A short while before collection I ask them to confirm again, if they do then they get my full address, if they don't respond I go to the next person after the original collection time has elapsed. 

I also use several very specialist sites for antiques and collectables and one of my newer sites has proved very good despite barely having 500 members! I just cross post everywhere but am careful to delete adverts when sold. Yes it is more time consuming than ebay by a country mile, but I keep the prices the same, so whereas on ebay I pay FVFs, on FB I get slightly extra in hand to represent the additional time I spend.

I have had people drive a couple of hours to collect a £20 item before so it isn't just local people. I also 'market' on FB, and have a selling page with categories, so for example if someone is interested in  um...lets say a book, I will send them a link to my book album where I show the others available and the prices. 

At the moment FB marketplace is free, although in the US there are now chargeable options being rolled out that are catching sellers unaware , and I suspect it will not be long before there is some sort of cost involved in using it here in the UK.

I hate FB (not much into social media) but if they start adding fees it may not be such a bad thing - eBay fees have become more and more for biz sellers over the years (such as the £20 cap they used to have on electronics which is now 6% and not capped). If they see a rival in people moving over to FBM then they may reduce fees.

Unlikely, I know, but they currently have such a monopoly they can do what they want re fees. If FBM becomes big, they may have a rethink. One would hope anyway.

martindow

If FB see a lot of buying and selling traffic they are likely to start charging as soolin mentions has started in the US rather than forcing Ebay to reduce their fees.

soolin

martindow said:

If FB see a lot of buying and selling traffic they are likely to start charging as soolin mentions has started in the US rather than forcing Ebay to reduce their fees.

FB also have an integrated system with PayPal in the US (possibly some states only) and if you accidentally enable that the fees are very high .There have been mentions of another FB marketplace payment system being implemented as well so it might be that it is the same scheme but people are ‘seeing’ it differently. None of the US selling sites are clear about how or what this payment scheme is, except that it is expensive .