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American Airlines - good customer service
deejaybee
Posts: 934 Forumite
Had following flights to Vegas from Dublin booked for September ( via Chicago one way, via Dallas the other ) with AA.
Had email to call them - logged onto my booking first, and noticed that the outbound Dublin flight had vanished, and timing changes to the internal USA flights..
Called them up,( after initial "menu" selection, call answered straight away.. CS confirmed that flight cancelled, and after i confirmed that i wanted refund rather than flight credit, she talked me through the whole process really patiently, and apparently i should get refund between 7-10 working days. Proper service.
I will also need to speak to Virgin Holidays soon, regarding the seperate Vegas hotel booking, i do not anticipate this process running as smoothly......
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Comments
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Amazing that they're processing things so smoothly
well done to them.
Virgin on the other hand seem to be taking an age - I have a cancelled flight next month, so I'm expecting it to take the 120 or so days people have been reporting on here.0
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