Virgin flight cancelled BUT book thro agent

finneyb

Ticket purchased by CC and thro Agent, now cancelled.  Agent has agreed full refund but will take over 12 weeks. As I understand Section 75 I cannot use it against Virgin because of the agent.
My question, why can't I use Section 75 against the agent he has sold the goods taking payment by credit card and they are not delivered.

eskbanker

Section 75 requires a direct chain between debtor (you), creditor (card provider) and supplier - the payment is for the supply of a flight and therefore the supplier is the airline.  If you were to try to argue that the supplier was the agent then the obvious counter-argument would be that they've fulfilled their side of the bargain by providing you with a ticket....

Have you considered chargeback instead?

Caz3121

finneyb said:

Agent has agreed full refund but will take over 12 weeks

Virgin have been quoting 120 days for refunds....if they take that long to refund their customer (your agent) then it will likely be longer than 12 weeks (people that booked direct are still waiting on April refunds)

blindman

Caz3121 said:

finneyb said:

Agent has agreed full refund but will take over 12 weeks

Virgin have been quoting 120 days for refunds....if they take that long to refund their customer (your agent) then it will likely be longer than 12 weeks (people that booked direct are still waiting on April refunds)

When was the flight cancelled?
My refund from April finally came after 116 days.

Supposedly Virgin are speeding up their processes to 80 days now

macman

Follow eskbanker's advice and do a chargeback. There is no reason to wait.