revolut logged me off the app, how can I contact them?

chichi1978

Yesterday I opened the app and I was logged off. Therefore I can't contact them via the in-app help.

I tried logging to my account but when I put my phone number it takes me to 'create a new account'...

How can I contact them? (I guess I have to use my email, so they know its me... but I can't seem to find any email contact...)

colsten

Send them a letter to their registered address? Ask them on Twitter? Or, if you haven't got any money in there, just put it down to experience and use a proper bank.

chichi1978

I contacted them on facebook but they don't seem to reply... I do have money and I am studying abroad that's why I use it.

Blackbeard_of_Perranporth

chichi1978 said:

Yesterday I opened the app and I was logged off. Therefore I can't contact them via the in-app help.

I tried logging to my account but when I put my phone number it takes me to 'create a new account'...

How can I contact them? (I guess I have to use my email, so they know its me... but I can't seem to find any email contact...)

Appears to be a superior bitcoin crypto currency exchange thing tool! Never mind, no one ever broike the bank in Monte Carlo!

But then again, a simple search soon brings up their contact details. I would show OP how, but I cannot be bothered!

colsten

Blackbeard_of_Perranporth said:

But then again, a simple search soon brings up their contact details. I would show OP how, but I cannot be bothered!

Could you post a link to where you found information on how to contact them other than through their app?

colsten

chichi1978 said:

I contacted them on facebook but they don't seem to reply... I do have money and I am studying abroad that's why I use it.

Try Twitter. You wouldn't be the first who contacts them about a locked app, and they seem to be responding. https://twitter.com/search?q=%40RevolutApp%20contact&src=typed_query

Where 'abroad' are you? There might be alternatives to Revolut for you. Although you should probably stop transacting the way you do, as if something spooked Revolut, all other outfits are likely to be spooked, too.

chichi1978

Thank you colsten. I got their email from 'google play store', I emailed them, then they said "If you are unable to reach us via in app chat, please reply to this email and include the phone number you use". So... I replied once more, and now I am waiting.
(I am in Sweden, not sure which other alterantives I have, my money is in the UK), what do you mean by " as if something spooked Revolut, all other outfits are likely to be spooked, too."

colsten

Good luck with the email. I still think you should use Twitter, as that is public (obviously not about your account details) and they will respond swiftly.

If you are in Sweden, you'll be limited to currency transfer services  such as Revolut or Transferwise for exchanging money, unless you want to use unattractive rates with banks.

Something that occurred on your Revolut account obviously spooked them, which is why they blocked your account. It might have been how you spent your money, or from whom you received money, or something else. Whatever it was, it would very likely to also spook other providers, and they'd also stop providing a service to you.

eDicky

chichi1978 said:

(I am in Sweden, not sure which other alterantives I have, my money is in the UK)

Alternatives include Starling Bank and Metro Bank, your money would remain as GBP and be converted to SEK without any fees or added margin on the ideal MasterCard daily rate when you use their debit cards in Sweden.

Revolut are notoriously hard to have a conversation with and their compliance system is very sensitive to anything irregular. I've had an account with them since they started, it's been very useful but I rarely use it these days and certainly wouldn't keep any substantial funds with them.

I hope you get it sorted and I hope you have an alternative source of funds meanwhile.

howi

This Bank shouldn't be operating. I too contacted them via their app on chat, to dispute a transaction. I chatted to various advisors, then I suddenly was unable to get access to the chat. I reported the transaction dispute again, and they said we need more details. but I'm unable to give that. How a bank can operate like this remains a mystery.