We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
PLEASE READ BEFORE POSTING: Hello Forumites! In order to help keep the Forum a useful, safe and friendly place for our users, discussions around non-MoneySaving matters are not permitted per the Forum rules. While we understand that mentioning house prices may sometimes be relevant to a user's specific MoneySaving situation, we ask that you please avoid veering into broad, general debates about the market, the economy and politics, as these can unfortunately lead to abusive or hateful behaviour. Threads that are found to have derailed into wider discussions may be removed. Users who repeatedly disregard this may have their Forum account banned. Please also avoid posting personally identifiable information, including links to your own online property listing which may reveal your address. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Boiler repair dispute with seller
Comments
-
I have sold my house in Scotland in September 2023. Prior to moving out I had the annual gas boiler (20+ years) serviced by Sottish Gas who have maintained the boiler for 20+ years. The service highlighted that the boiler required a new pump - which was replaced and signed off as in working order 1 week before we moved out.
New owners moved in and 7 days after advised our solicitor that the hot water wasn't working and required to be reset. I arranged for Scottish gas to visit the following week and the engineer could find no fault. 5 days after that the other side came back saying that the hot water was yet again not working and required to be reset multiple times during the day - strange as it didn't happen on the engineers visit. Once again I sent another engineer out under my service contract. This time the engineer mentioned that the boiler was old and required replacing as the parts were "obsolete"- which they are obviously not as the pump was replaced in August prior to us moving out. The new owners latched onto this and requested a new boiler quote... £5k.
Point to note that on a number of occasions when engineers have visited they have mentioned that "you need a new boiler" but when challenged as to why they were still providing a service contract - they rescinded their "ADVICE". Should be noted that I was told the engineers receive a bonus for boiler referral/replacements.
The home report cleared stated that the boiler was original one when the house was built and would require replacing at some time in the future - was marked as 2 on the home report.
The buyers are claiming that they have no hot water, which I find hard to believe
My question is am I responsible for replacing the boiler when I can prove that the boiler was working (engineers service report) when we signed the missives and sold the house. It was clear that on the first visit the engineer could not find the fault and I have this is writing from the other sides solicitor. Where do I stand legally. My solicitor isn't advising and is only asking how we wish to proceed.
Long post I know, so apologies for that, but this is causing a great deal of stress.
0 -
When I sodl my house mt solicitor gve me a choice- to say all items were guaranteed to be working or to decline.
I declined so there was no clause in the missive that they were working. ( all were until th day I left)
There was also 7 day limit for any claims and a maximum cost of £300.
0 -
Doesn't really matter what the Home Report said - what did you say in the missives? Did the offer use the Scottish Standard Clauses and was the relevant clause amended at all?WAB58 said:
The home report cleared stated that the boiler was original one when the house was built and would require replacing at some time in the future - was marked as 2 on the home report.0 -
I don't know how the Scottish system works but in the case of a boiler replacement the buyer will obviously want the best they can get and the vendor will want to spend the least amount of money possible. So who gets to decide?
For the record £5k seems hugely extortionate to me. What does that include? Are they replacing like for like? I wonder if they're also looking to get the cylinder replaced at the same time and passing that cost onto you as well.0 -
Seeing as one can get a like for like boiler swap for around £2K from the likes of Boxt, £5K is excessive.Gavin83 said: For the record £5k seems hugely extortionate to me.
Any language construct that forces such insanity in this case should be abandoned without regrets. –
Erik Aronesty, 2014
Treasure the moments that you have. Savour them for as long as you can for they will never come back again.0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.4K Banking & Borrowing
- 253.7K Reduce Debt & Boost Income
- 454.4K Spending & Discounts
- 245.4K Work, Benefits & Business
- 601.2K Mortgages, Homes & Bills
- 177.6K Life & Family
- 259.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards

