Danish government only allowing visitors for 6 days minimum, advice on expedia hotel cancellation

kidalondon

The Danish government are currently only allowing visitors for a minimum of six days. I had a 3 day stay arranged in a couple of weeks.   Expedia will not refund the money for the hotel, they say they checked with the hotel and as its a non-cancellable booking I can only accept a credit note; which I do not want.  We were actually going for world pride but that has also been cancelled.    I reached out to American Express and made a claim and they have already refunded me the full amount.   I'd like some advice on what to do next.  The trip is in less then two weeks,  should I officially cancel the hotel with Expedia?  Or should I just not show up for the reservation?   If I choose the later the hotel could use this to their advantage and claim I am not entitled to a refund as I didn't show up.    I am unsure under what legislation American Express have refunded me the hotel but I am aware that Expedia have 45 days to challenge my claim.   Any thoughts or advice would be appreciated. 

Thrugelmir

If you've initiated a chargeback. Then you've taken the action of cancelling the booking. Await events. 

[Deleted User]

I think you're out of options now.  The booking will have probably now been cancelled and the chargeback will be reversed.

It might be worth an urgent call to Expedia to see if the credit note option is still on the table, but I wouldn't be too hopeful. But be quick.

bagand96

Unfortunately, you're not entitled to a refund.  The actions of the Danish Government are not the responsibility of either Expedia or the hotel.  If you have a non-refundable booking then that's the terms and conditions under which you booked.  The hotel is open and the product you bought is available to use.  Neither Expedia or the hotel have defaulted on the contract.  A travel insurance claim would be an option if you had appropriate cover.

The fact that American Express have started a chargeback may be seen as good service on their part.  Although strictly I'm not sure it's appropriate. The chargeback could fail as Expedia could challenge it - they'd be well within their rights to as they are in the "right" here. With the current chaos it may just slip through the net and you could get lucky.

silvercar

Why not consider extending your stay?