Endowment Incompetence

cooltt

Lewie said:

No mention of units or any other information.

My policy update to you is, go have a lie down in a dark room and think of nice things. 

Lewie

cooltt said:

My policy update to you is, go have a lie down in a dark room and think of nice things. 

Oh no, another one!!

k3lvc

Lewie said:

cooltt said:

My policy update to you is, go have a lie down in a dark room and think of nice things. 

Oh no, another one!!

So in reality everyone's wrong.....except you

dunstonh

<div>Really?</div><div>I think you will find in name only. Internet banking wasn't introduced until the late 90's.</div><div>Bit like someone thinking a piece of 'restored' 18th century furniture is a genuine piece of 18th century furniture.</div>

You are missing the point.  A current account is a continuous open ended product that needs to be updated and maintained.    Endowments ceased being sold nearly 20 years ago (the last one was 2004).     They are a product of their era with numbers in decline with hardly any be left in the next 5 years.       It is more comparable to an Iphone 1.   
In their shoes, would you spend £2-3 billion pounds creating an improved online service for a computer system that only probably under 100,000 policies left on it.  And only around 1% of those wanting that online detail?

<div>The thing that started all of this was that they had changed the policies to a new system, see op.</div><div>A perfect opportunity to incorporate online access.</div>

SW had multiple systems covering a range of insurance companies within the group. (TSB Life, Black Horse Life, SW, Clerical Medical, Halifax etc).   Consolidating them somewhat made sense but absolutely no point spending any money beyond the basic.   Especially as most people believe that its only a matter of time before Lloyds look to sell off the legacy book like most of the other providers.
SW's computer systems are poor even on their new business side.   

Lewie

k3lvc said:

Lewie said:

cooltt said:

My policy update to you is, go have a lie down in a dark room and think of nice things. 

Oh no, another one!!

So in reality everyone's wrong.....except you

What are you babbling on about?
So you think cooltt's comment is a piece of genuine advice? Do you have a Troll club on here?

Lewie

dunstonh said:

A current account is a continuous open ended product that needs to be updated and maintained.    Endowments ceased being sold nearly 20 years ago (the last one was 2004).

Agreed, however, the Endowment sold also needs updating and maintaining until it's demise.

They obviously aren't competent enough to provide information when requested or when they are meant to provide it annualy for that matter. I still think it would be easier to do than you may think.

If they can set up an emloyee to access individual accounts from home in a few days then it's unlikely to be too difficult.

dunstonh said:

SW's computer systems are poor even on their new business side.  

Now there is something we certainly can agree on!

Socajam

Thrugelmir said:

Lewie said:

Do you think they are in breach of contract by failing to send the statement as they had every other January for 22 years?

How much compensation are you expecting?

Thanks, that was going to be my question
Everything nowadays is compensation, thought we had the last of PPI

cooltt

Lewie said:

k3lvc said:

Lewie said:

cooltt said:

My policy update to you is, go have a lie down in a dark room and think of nice things. 

Oh no, another one!!

So in reality everyone's wrong.....except you

What are you babbling on about?
So you think cooltt's comment is a piece of genuine advice? Do you have a Troll club on here?

My "advice" is to bring you back down off of the ceilng instead of screaming at everyone in the room forcing your view point.

dunstonh

Agreed, however, the Endowment sold also needs updating and maintaining until it's demise.

There is no business sense in doing that.    

I still think it would be easier to do than you may think.

Its not.   

If they can set up an emloyee to access individual accounts from home in a few days then it's unlikely to be too difficult.

That is not at all comparable.  Terminal services are much easier to put in place (relatively speaking).

Lewie

Socajam said:

Thrugelmir said:

Lewie said:

Do you think they are in breach of contract by failing to send the statement as they had every other January for 22 years?

How much compensation are you expecting?

Thanks, that was going to be my question
Everything nowadays is compensation, thought we had the last of PPI

Not your place to ask a question.

It was my question that I was seeking info on, if you can't help, butt out.

You also need to educate yourself, this is nothing to do with PPI.