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TUI reduced facilities

Gilberton
Gilberton Posts: 4 Newbie
Fourth Anniversary First Post
edited 19 May at 3:51PM in Coronavirus Board
Hi
I have booked to go Turkey in October 2020 and received an email today from TUI to say that due to covid19, the waterpark and other facilities will not be open at my hotel. The reason for booking this particular hotel was the waterpark. They have offered to switch me to a different hotel but I would prefer to stay where I have booked now but my question is, as I have not receiving the facilities included in the price, should I be able to ask for a discounted on the price I have paid?  TUI will not agree to a reduction on the price and just suggest that I change hotels or get a refund but how do I know that if I move to another hotel that the same will apply for cancellation of facilities.
Thank you for your help
Donna 

Comments

  • Westin
    Westin Posts: 6,392 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    The two options offered by TUI are likely the best you will get. You are very unlikely to get anywhere asking for a further discount if you choose to stay in the original hotel albeit minus the water park option.
  • Thrugelmir
    Thrugelmir Posts: 89,546 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    The hotel sets the room rates not TUI. 
  • Mrsn
    Mrsn Posts: 1,430 Forumite
    1,000 Posts Third Anniversary Name Dropper
    edited 4 August 2020 at 8:30PM
    Has the new hotel they have offered got a water park? If not then it’s classed as a significant change and will allow you your money back in full. You could then in theory book somewhere else of your choosing?
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