Refund Despute

lauramoss1990

So I am due to travel to Spain next year July 2021, however I need to cancel this due to unforeseen circumstances, I read online in the terms and conditions that if I was to cancel this holiday due to it being over 70 days until I travel I will only loose my deposit which at the time of booking the holiday was a low deposit offer which worked out at £55 bargain! We have since been paying a DD every month since March, I have phoned the company today and they have told me that there is a minimum of a £200 charge PP to cancel this holiday??? Please could anyone give me any advice if this is correct, I have never had to cancel a holiday before and am a little confused to how they can charge this if it isn’t in the small print 

Carrot007

Yes. The low deposit was not the full deposit. It's in the t&c's, it more a part deposit/reservation fee I guess.

It's usually made pretty clear. Who is it? Someone might be able to comment better if they have used them.

lauramoss1990

Thank you that’s the small print I have been trying to read and see where it says this and the only thing I see in of course big font is the deposit before 70 days, so we booked through TUI/FirstChoice 

Caz3121

First Choice Low Deposit info https://www.firstchoice.co.uk/holiday/info/low-deposit
TUI Low Deposit info - https://www.tui.co.uk/destinations/info/low-deposit
both state "if you book using the low deposit scheme and then cancel your holiday, the remaining deposit balance will be due on cancellation."

lauramoss1990

That’s lovely thank you for your help as stated I didn’t know the full terms and conditions but this has cleared it up thank you