Babylon Health Subscription

1440x1440

Hello there,
I just wanted to check whether anyone knows about my consumer rights please?

I have paid Babylon Health subscription for one year (and paid £149 pounds). Then later, I have cancelled the subscription for two reasons. I didn't wanted to renew the subscription next year and I didn't want to forget about it. And the second reason was that I didn't want them to have my credit card details stored for a long time (for safety reasons).

After I have cancelled my subscription, I have lost access to their services. I have contacted them and they basically say that there is nothing they can do.
I think this is unfair, but maybe I'm wrong. I have lots of subscriptions and when I cancel them, I can still use the service for the period I have paid for (for example Amazon Prime, Netflix, Eurosport Player etc...)

Could I ask for your opinion please? Thanks. 

Gers

1440x1440 said:

Hello there,
I just wanted to check whether anyone knows about my consumer rights please?

I have paid Babylon Health subscription for one year (and paid £149 pounds). Then later, I have cancelled the subscription for two reasons. I didn't wanted to renew the subscription next year and I didn't want to forget about it. And the second reason was that I didn't want them to have my credit card details stored for a long time (for safety reasons).

After I have cancelled my subscription, I have lost access to their services. I have contacted them and they basically say that there is nothing they can do.
I think this is unfair, but maybe I'm wrong. I have lots of subscriptions and when I cancel them, I can still use the service for the period I have paid for (for example Amazon Prime, Netflix, Eurosport Player etc...)

Could I ask for your opinion please? Thanks. 

You'll probably get an answer from the folks in https://forums.moneysavingexpert.com/categories/consumer-rights

JJ_Egan

Yes its normal for a subscription to run to its end date .

But it depends upon the T&C of the subscription .

You have asked them to cancel the subscription not cancel next years subscription .

Spank

It's in the T&C's nothing you can do

How do I cancel my subscription?

Simply click on the 'Me' section at the bottom of your Babylon home screen > Membership > Downgrade membership > Babylon then asks whether you are you sure you want to downgrade your membership. Tap ‘Downgrade’ to cancel. The app then asks why you have decided to downgrade (this information is really important for us to make sure we are offering the best possible service) then press ‘Apply’. You will be switched to Pay-As-You-Go and will not be charged further annual fees.

You can continue to use all the other free Babylon features and pay for GP consultations as and when you need them.

The initial subscription period for new Babylon users is 12 months, you cannot cancel within this time. If you cancel your subscription halfway through the year you will no longer have access to the service and won't be refunded for any unused period.

If you cancel within 14 days of registering for the services, we'll fully refund you. This is unless you have used the app for appointments during this time. If you have, we'll reduce the amount of your refund (or take further payment from you) to recover the cost of any appointments.

born_again

1440x1440 said:

Hello there,
I just wanted to check whether anyone knows about my consumer rights please?

I have paid Babylon Health subscription for one year (and paid £149 pounds). Then later, I have cancelled the subscription for two reasons. I didn't wanted to renew the subscription next year and I didn't want to forget about it. And the second reason was that I didn't want them to have my credit card details stored for a long time (for safety reasons).

After I have cancelled my subscription, I have lost access to their services. I have contacted them and they basically say that there is nothing they can do.
I think this is unfair, but maybe I'm wrong. I have lots of subscriptions and when I cancel them, I can still use the service for the period I have paid for (for example Amazon Prime, Netflix, Eurosport Player etc...)

Could I ask for your opinion please? Thanks. 

Cancelling your subscription will not stop them storing your card details for as long as they like.