Vueling flights refund not received

Shirleyp3

I made a booking via Love Holidays for a trip in April 2020, hotel booking has been refunded & Vueling flights refunds confirmed. However to date, refunds for the flights are still outstanding. I have contacted every phone & email I can find for both companies but without success. Can you please advise how I should proceed? 

eskbanker

It's Loveholidays who'll need to refund you, not Vueling, and, assuming it's a package, they are legally obliged to do so within 14 days of cancellation, regardless of when they receive the refund from Vueling, although they, and most other companies, are ignoring that deadline.  If you have run out of patience and can't extract any sort of commitment from them to pay in sensible timescales, you may be able to make a chargeback claim via your credit or debit card if you paid via one of those, although this needs to be done within 120 days of the planned travel or the cancellation so you may be cutting it fine....

https://www.moneysavingexpert.com/news/2020/02/coronavirus-travel-help-and-your-rights/#airlinecancels

murs1956

my booking was made in December 2019 for 05/09/2020 to 10/09/2020 but on Vueling website, there's no flight going on 05/09/2020 to Alicante from Cardiff it's been changed to 03/09/2020 (which we cannot make as my husband cannot get extra time off).....Not received any notification of this ....today I received an e-mail still stating outbound flight for 05/09/2020 but informing me my inbound flight time for 10/09/2020 has been changed .......there's an acceptance button which I haven't clicked as I'm concerned they will then change outbound date + state I've accepted it without my knowledge......really don't know what to do ..... I've tried phoning but no answer i'd be grateful for any suggestions  ....thank you

bagand96

murs1956 said:

my booking was made in December 2019 for 05/09/2020 to 10/09/2020 but on Vueling website, there's no flight going on 05/09/2020 to Alicante from Cardiff it's been changed to 03/09/2020 (which we cannot make as my husband cannot get extra time off).....Not received any notification of this ....today I received an e-mail still stating outbound flight for 05/09/2020 but informing me my inbound flight time for 10/09/2020 has been changed .......there's an acceptance button which I haven't clicked as I'm concerned they will then change outbound date + state I've accepted it without my knowledge......really don't know what to do ..... I've tried phoning but no answer i'd be grateful for any suggestions  ....thank you

Your outbound flight has been cancelled, and therefore you are entitled to a refund of the entire booking if that's what you want.

Getting Vueling to do that might be the difficult part, they're difficult to contact and their service is not good.  It may be that they haven't got round to notifying you of the cancellation yet (some airlines are waiting until around 14 days to do that).  I presume that you know about the cancellation and move of the outbound flight by logging into your booking?

I'd agree not to click anything about accepting changes just in case it does do something in their system which means you've accepted the outbound change.  In the meantime keep trying to contact them.

murs1956

Thank you ....I agree I think they'll be waiting until 2 weeks time but I received an email earlier: stating I can cancel + have a flight credit but does not state flight on 5th September has been canceled again I haven't clicked on this button either as I want a full refund

murs1956

received this e-mail today naturally i've requested a full refund  thank you all for your replies + help Dear Customer, We would like to inform you that as a result of the COVID-19 outbreak, at least one of the flights in your booking is cancelled.

We offer you the following options: The re-booking of your flight to your final destination at a later date, subject to seat availability Or Request a refund