Postbox installed in new build finally but postman still won't deliver parcels to my door

user225688

I even saw him delivering a parcel today to another block but it was on the ground floor so I think they might be using the excuse of 'no stairs'.

I am only on the first floor, which is only about 15 steps and to knock on my door is closer than for them to go to the office.

They are either leaving a note to say 'pick up at the office' or not leaving any note at all and leaving me guess indefinitely where my parcels are.

Don't I have a legal right to receive parcels if there are boxes installed? How do I contact them as I don't even know what sorting office I am attached to now as there was no number left on the last slip I got it just said 'left in reception'?

davidmcn

user225688 said:

How do I contact them as I don't even know what sorting office I am attached to now as there was no number left on the last slip I got it just said 'left in reception'?

Search for your nearest delivery office on Royal Mail's website?

https://www.royalmail.com/services-near-you

DoaM

The backstory (yet again):
https://forums.moneysavingexpert.com/discussion/6097650/property-managers-still-have-not-installed-mailboxes-after-2-months-and-just-ignore-my-appeals/p1

KatrinaWaves

Do you have a buzzer? When I lived in flats if I had a parcel the postman would ring my
door buzzer and I would be expected to go down and get the parcel or speak to him via the intercom and tell him what to do with it.

If I didn’t answer, it went back to the depot or was left in the communal hallway as it wouldn’t fit in the little letterboxes. 

I don’t know of any flats where the
postman will go up the stairs to knock on the doors of the flats or to leave outside doors. 

Most parcel companies have options of places to leave things if not in, or you could put a note on the front of your postbox asking them to leave it. I don’t think they’ll go up to your door to leave it though. 

MobileSaver

user225688 said:

Don't I have a legal right to receive parcels if there are boxes installed?

You do, but only if all flats in your building have a box or similar installed; otherwise deliveries will be to one central point.

So, do all the flats in your building have a unique box or similar installed?

user225688

MobileSaver said:

user225688 said:

Don't I have a legal right to receive parcels if there are boxes installed?

You do, but only if all flats in your building have a box or similar installed; otherwise deliveries will be to one central point.

So, do all the flats in your building have a unique box or similar installed?

Yes. They were just installed a couple weeks ago for all residents and keys handed out.

They deliver letters to this postbox but are 'skipping' the delivery of packages and still dumping them in an unsorted pile in the main office.

I also found this page again from their website https://business.help.royalmail.com/app/answers/detail/a_id/681
which says you are entitled to it if the occupant pays their own council tax, which I do.

KatrinaWaves

Did you read that page you linked, as most of it contradicts your requirements? Plus it’s for business customers so not sure why you’re even on that page.

sheramber

What size a re these parcels?
Do they fit in your letter box?

Hasbeen

user225688 said:

They deliver letters to this postbox but are 'skipping' the delivery of packages and still dumping them in an unsorted pile in the main office.

I also found this page again from their website https://business.help.royalmail.com/app/answers/detail/a_id/681
which says you are entitled to it if the occupant pays their own council tax, which I do.

So you expect parcel deliveries to your door, or to the locked box. Which the delivery people do not have keys to?

Your link reads as for mainly business users, but have you actually read it? 

I'd like my mail delivered to my door, rather than the central point what can I do?

If you would like to change your delivery arrangement for a multi-occupied location please note:

1. Any review of the delivery arrangements for the location must include all the residences/business premises.
2. The request must come from the building or site owner (or similar) who commits to ensuring that delivery arrangements are similar (where appropriate) for all residences or businesses at the location.
3. If a communal delivery point is provided and an occupant of an address contained within a multi-occupied location requests a delivery to their individual address, we are not obliged to provide this.
4. Where a facility is provided, such as the provision of external lockable letter boxes in a block of flats, these will be deemed to be the delivery point for individual addresses within a multi-occupied location. In such circumstances, we will not perform deliveries to individual front doors, if requested by or on behalf of individual customers, even if all the criteria outlined above are met.

Torry_Quine

It does seem strange to me that parcels aren't delivered to the flat. I've lived in tenement flats and it is definitely normal  to get at your owneown door as they rarely have boxes in the entrance or may not have a letter box in the outside door.

custardy

Torry_Quine said:

It does seem strange to me that parcels aren't delivered to the flat. I've lived in tenement flats and it is definitely normal  to get at your owneown door as they rarely have boxes in the entrance or may not have a letter box in the outside door.

In RM terms. You get one delivery point.
If thats a letterbox on your door then thats it. If its a postbox in the main entrance then thats it.
Of course there are many variables of this.
Now for me in most cases I would ring the buzzer to the property and deliver parcel to the door where feasible.
Given this is the OPs 5th(?) thread on mail deliveries then I would bet theres more to the story.
Now Im sure if they speak to the DO they can clarify the local set up and whats going on with leaving parcels at the site office.
OP,seriously. You are online but cant work out how to find out your local RM office?