Too soft mattress

BananaRepublic

Last December I bought a Harrison Spinks mattress in medium tension. A mere £1,000 so not cheap. Unfortunately it is far too soft and I don’t sleep well. I didn’t realise how bad it was until last night when I put a layer of futon bedding on top of it. Basically it made the mattress much firmer, and I could  sleep properly. I had thought the issue was heat, but that’s just a consequence of sinking in too much. Anyway, this raises a number of questions. 

Is there a way to measure mattress tension? When I lie down, the depression is roughly 3-4”, which seems a lot. I weigh under 12 stone. I read that if you can’t  push your hands beneath your spine while lying down, it’s too soft. I can’t unless I use the futon bedfing. Is this typical for a medium tension mattress? 

I have emailed the manufacturer but I don’t hold out much hope. I believe used mattresses have little value even though this one is in a good quality protector, so selling won’t get much money back. One option is a topper to increase firmness, but they are not cheap. Any recommendations? I doubt I have any comeback against the manufacturer as they’ll just say it’s how they are. 

neilmcl

You've had the mattress 7-8 months and only now realising it's too soft. I'm afraid there's very little you can do about it now other than to sell it and get a firmer mattress. You don't have any legal recourse against the manufacturer. Who did you buy the mattress from and did they provide any sort of guarantee with it?

BananaRepublic

Actually there is plenty I can do. The bed might be the wrong tension or faulty, in which case I have the right to a replacement under the statutory one year warranty. For a start I will visit local shops and check out the display mattresses. And as I indicated, a topper might be a simple solution, but I need feedback from anyone else who has gone down that route given that they can cost a decent whack, so I want to know if it really is a good solution. 

There are ~75 reviews of Harrison Spinks mattresses on the Trust Pilot review web site and almost all of the recent ones make the same complaint as me:

https://uk.trustpilot.com/review/www.harrisonspinks.co.uk

The reviews on Feefo are mostly glowing, but I was not sent the option to post a review on Feefo even though I bought one of their mattresses, so I’m not sure what is going on there. 

neilmcl

BananaRepublic said:

Actually there is plenty I can do. The bed might be the wrong tension or faulty, in which case I have the right to a replacement under the statutory one year warranty. For a start I will visit local shops and check out the display mattresses. And as I indicated, a topper might be a simple solution, but I need feedback from anyone else who has gone down that route given that they can cost a decent whack, so I want to know if it really is a good solution. 

There are ~75 reviews of Harrison Spinks mattresses on the Trust Pilot review web site and almost all of the recent ones make the same complaint as me:

https://uk.trustpilot.com/review/www.harrisonspinks.co.uk

The reviews on Feefo are mostly glowing, but I was not sent the option to post a review on Feefo even though I bought one of their mattresses, so I’m not sure what is going on there. 

There's no such thing as a "statutory one year warranty". Any warranty offered by a manufacturer is in addition to your statutory rights. If you want to exercise your statutory rights then your recourse is against the seller not the manufacturer (unless they are one and the same) and after 6 months the onus is on you to prove that a fault exists and is inherent to manufacture. At the moment it just looks like the mattress is simply not meeting your expectations for a medium mattress and perhaps you need a firmer one. Still not sure why you've only just looking at this nearly 8 months down the line.

BananaRepublic

neilmcl said:

BananaRepublic said:

Actually there is plenty I can do. The bed might be the wrong tension or faulty, in which case I have the right to a replacement under the statutory one year warranty. For a start I will visit local shops and check out the display mattresses. And as I indicated, a topper might be a simple solution, but I need feedback from anyone else who has gone down that route given that they can cost a decent whack, so I want to know if it really is a good solution. 

There are ~75 reviews of Harrison Spinks mattresses on the Trust Pilot review web site and almost all of the recent ones make the same complaint as me:

https://uk.trustpilot.com/review/www.harrisonspinks.co.uk

The reviews on Feefo are mostly glowing, but I was not sent the option to post a review on Feefo even though I bought one of their mattresses, so I’m not sure what is going on there. 

There's no such thing as a "statutory one year warranty". Any warranty offered by a manufacturer is in addition to your statutory rights. If you want to exercise your statutory rights then your recourse is against the seller not the manufacturer (unless they are one and the same) and after 6 months the onus is on you to prove that a fault exists and is inherent to manufacture. At the moment it just looks like the mattress is simply not meeting your expectations for a medium mattress and perhaps you need a firmer one. Still not sure why you've only just looking at this nearly 8 months down the line.

Of course I am well aware I go through the seller for the one year warranty by law. As I said, you are wrong that there is nothing I can do as there might be a fault and I have asked the retailer to contact the manufacturer to examine it (apparently they require that I go through the retailer). It does feel very soft compared to the ones I saw earlier today. Yes of course it could simply be that the mattress is within spec.

As to why I only looked at this now, the reason is that I have not slept well for some years, and assumed this was an issue with myself (age related issues such as up waking up early), and only when I tried using a futon mattress on top did I realise that the issue is actually with the mattress. I guess if someone sleeps on many different mattress this issue would have been obvious but I don't.

I'm sorry but your posts sound unsympathetic, and they add nothing helpful. Not only that, when you say there is nothing I can do, that is incorrect, there is plenty I can do as I have indicated. Do you have something constructive to add to my posts or are you just going to argue? It does sound like you want an argument.

shaun_from_Africa

BananaRepublic said:

Of course I am well aware I go through the seller for the one year warranty by law. 

There is no law in the UK that states you have to go via the seller for any warranty claim simply because a warranty is not a legal right.
The route that you have to take depends on who supplies the warranty and what the T&C's of that warranty state.

neilmcl

BananaRepublic said:

neilmcl said:

BananaRepublic said:

Actually there is plenty I can do. The bed might be the wrong tension or faulty, in which case I have the right to a replacement under the statutory one year warranty. For a start I will visit local shops and check out the display mattresses. And as I indicated, a topper might be a simple solution, but I need feedback from anyone else who has gone down that route given that they can cost a decent whack, so I want to know if it really is a good solution. 

There are ~75 reviews of Harrison Spinks mattresses on the Trust Pilot review web site and almost all of the recent ones make the same complaint as me:

https://uk.trustpilot.com/review/www.harrisonspinks.co.uk

The reviews on Feefo are mostly glowing, but I was not sent the option to post a review on Feefo even though I bought one of their mattresses, so I’m not sure what is going on there. 

There's no such thing as a "statutory one year warranty". Any warranty offered by a manufacturer is in addition to your statutory rights. If you want to exercise your statutory rights then your recourse is against the seller not the manufacturer (unless they are one and the same) and after 6 months the onus is on you to prove that a fault exists and is inherent to manufacture. At the moment it just looks like the mattress is simply not meeting your expectations for a medium mattress and perhaps you need a firmer one. Still not sure why you've only just looking at this nearly 8 months down the line.

Of course I am well aware I go through the seller for the one year warranty by law. As I said, you are wrong that there is nothing I can do as there might be a fault and I have asked the retailer to contact the manufacturer to examine it (apparently they require that I go through the retailer). It does feel very soft compared to the ones I saw earlier today. Yes of course it could simply be that the mattress is within spec.

As to why I only looked at this now, the reason is that I have not slept well for some years, and assumed this was an issue with myself (age related issues such as up waking up early), and only when I tried using a futon mattress on top did I realise that the issue is actually with the mattress. I guess if someone sleeps on many different mattress this issue would have been obvious but I don't.

I'm sorry but your posts sound unsympathetic, and they add nothing helpful. Not only that, when you say there is nothing I can do, that is incorrect, there is plenty I can do as I have indicated. Do you have something constructive to add to my posts or are you just going to argue? It does sound like you want an argument.

My posts have been perfectly constructive and factual, sorry you don't see it that way. Are you after sympathy or do you want facts?

It was simply my opinion that it looks like there isn't an actual fault with mattress, purely going by your description, which is why I suggested there was "little" you could do with regards a legal standpoint. Of course outside this there's loads of things you can do, fitting a mattress topper or buying a new mattress being a couple.

sol2017

Did you try the mattress before buying it? I imagine if you committed to spending 1K, you must have been pretty sure it would be fine. Was it OK all this time and only recently became uncomfortable?

When I was looking for a new mattress, among other things I visited a store (if I remember correctly, it was Bensons... store) and they had this testing device - a mattress you lay on and it measures pressure points or something that tells you what softness you need (1 through to 5).

Maybe a gimmick but they were pretty convincing. I didn't have a grand to spend though so I bought one of the online products. (Just in case you thought I was advertising 😉)

You could visit some stores and see what other mattresses are like. Not sure if they're open and if you can test them these days (covid and all).

BananaRepublic

neilmcl said:

BananaRepublic said:

neilmcl said:

BananaRepublic said:

Actually there is plenty I can do. The bed might be the wrong tension or faulty, in which case I have the right to a replacement under the statutory one year warranty. For a start I will visit local shops and check out the display mattresses. And as I indicated, a topper might be a simple solution, but I need feedback from anyone else who has gone down that route given that they can cost a decent whack, so I want to know if it really is a good solution. 

There are ~75 reviews of Harrison Spinks mattresses on the Trust Pilot review web site and almost all of the recent ones make the same complaint as me:

https://uk.trustpilot.com/review/www.harrisonspinks.co.uk

The reviews on Feefo are mostly glowing, but I was not sent the option to post a review on Feefo even though I bought one of their mattresses, so I’m not sure what is going on there. 

There's no such thing as a "statutory one year warranty". Any warranty offered by a manufacturer is in addition to your statutory rights. If you want to exercise your statutory rights then your recourse is against the seller not the manufacturer (unless they are one and the same) and after 6 months the onus is on you to prove that a fault exists and is inherent to manufacture. At the moment it just looks like the mattress is simply not meeting your expectations for a medium mattress and perhaps you need a firmer one. Still not sure why you've only just looking at this nearly 8 months down the line.

Of course I am well aware I go through the seller for the one year warranty by law. As I said, you are wrong that there is nothing I can do as there might be a fault and I have asked the retailer to contact the manufacturer to examine it (apparently they require that I go through the retailer). It does feel very soft compared to the ones I saw earlier today. Yes of course it could simply be that the mattress is within spec.

As to why I only looked at this now, the reason is that I have not slept well for some years, and assumed this was an issue with myself (age related issues such as up waking up early), and only when I tried using a futon mattress on top did I realise that the issue is actually with the mattress. I guess if someone sleeps on many different mattress this issue would have been obvious but I don't.

I'm sorry but your posts sound unsympathetic, and they add nothing helpful. Not only that, when you say there is nothing I can do, that is incorrect, there is plenty I can do as I have indicated. Do you have something constructive to add to my posts or are you just going to argue? It does sound like you want an argument.

My posts have been perfectly constructive and factual, sorry you don't see it that way. Are you after sympathy or do you want facts?

It was simply my opinion that it looks like there isn't an actual fault with mattress, purely going by your description, which is why I suggested there was "little" you could do with regards a legal standpoint. Of course outside this there's loads of things you can do, fitting a mattress topper or buying a new mattress being a couple.

Actually you said there was “little you can do about it now other than sell it” Then you went onto a pedantic tangent. 

BananaRepublic

sol2017 said:

Did you try the mattress before buying it? I imagine if you committed to spending 1K, you must have been pretty sure it would be fine. Was it OK all this time and only recently became uncomfortable?

When I was looking for a new mattress, among other things I visited a store (if I remember correctly, it was Bensons... store) and they had this testing device - a mattress you lay on and it measures pressure points or something that tells you what softness you need (1 through to 5).

Maybe a gimmick but they were pretty convincing. I didn't have a grand to spend though so I bought one of the online products. (Just in case you thought I was advertising 😉)

You could visit some stores and see what other mattresses are like. Not sure if they're open and if you can test them these days (covid and all).

I tried it in store in so much as one can. I also tried one of those sleep devices at Dreams which recommended some beds, including similar ones to the one I bought in the same tension ie medium. Harrison Spinks as you may know sell beds under many brand names, including John Lewis, Harrison, Harrison Spinks and Flaxby (Dreams only). The problem is that I had no previous experience of coiled spring mattresses, and sleeping is not the same as a five minute rest in store. 

I did try the same bed today in store, and mine does seem more like a soft (or gentle in HR speak), than a medium, but it is hard to be sure. This range of beds is unusual as it uses lots of small springs as well as big ones (about 15,000 in total), and lots of layers of wool and other natural fibres. Either it is too soft as per the spec, or the medium is more like a soft from other brands.

Hi ho, it has always been wrapped inside a decent quality protector so someone might end up with a like new posh bed for a bargain price.  🤣

Ganga

BananaRepublic said:

sol2017 said:

Did you try the mattress before buying it? I imagine if you committed to spending 1K, you must have been pretty sure it would be fine. Was it OK all this time and only recently became uncomfortable?

When I was looking for a new mattress, among other things I visited a store (if I remember correctly, it was Bensons... store) and they had this testing device - a mattress you lay on and it measures pressure points or something that tells you what softness you need (1 through to 5).

Maybe a gimmick but they were pretty convincing. I didn't have a grand to spend though so I bought one of the online products. (Just in case you thought I was advertising 😉)

You could visit some stores and see what other mattresses are like. Not sure if they're open and if you can test them these days (covid and all).

I tried it in store in so much as one can. I also tried one of those sleep devices at Dreams which recommended some beds, including similar ones to the one I bought in the same tension ie medium. Harrison Spinks as you may know sell beds under many brand names, including John Lewis, Harrison, Harrison Spinks and Flaxby (Dreams only). The problem is that I had no previous experience of coiled spring mattresses, and sleeping is not the same as a five minute rest in store. 

I did try the same bed today in store, and mine does seem more like a soft (or gentle in HR speak), than a medium, but it is hard to be sure. This range of beds is unusual as it uses lots of small springs as well as big ones (about 15,000 in total), and lots of layers of wool and other natural fibres. Either it is too soft as per the spec, or the medium is more like a soft from other brands.

Hi ho, it has always been wrapped inside a decent quality protector so someone might end up with a like new posh bed for a bargain price.  🤣

Do not know many people who would buy a second hand mattress ,no offence but you would never know who had been sleeping on it