Ikea service cost for click and collect

Welsh_and_proud

I was going to order a windowsill greenhouse from ikea and use click and collect but why are they charging £9.95 service charge when delivery is only £3.95. 

bradders1983

Get it delivered then.

Welsh_and_proud

bradders1983 said:

Get it delivered then.

When your working it's not easy to have things delivered.

KatrinaWaves

Welsh_and_proud said:

bradders1983 said:

Get it delivered then.

When your working it's not easy to have things delivered.

Go to the shop and get it off the shelf then? 

mattyprice4004

Welsh_and_proud said:

bradders1983 said:

Get it delivered then.

When your working it's not easy to have things delivered.

Do you have a driveway where you can plonk one of those plastic garden storage boxes?
I grabbed one from Wilko some time ago, it's about a metre long and great for deliveries when I'm out  

Welsh_and_proud

KatrinaWaves said:

Welsh_and_proud said:

bradders1983 said:

Get it delivered then.

When your working it's not easy to have things delivered.

Go to the shop and get it off the shelf then? 

The problem is it's a 30 mile drive and the queues outside are ridiculous. When I went last week we had a 50 minute wait but someone I know had a 2 hour wait.

Pollycat

I guess Ikea can charge what they like and you can choose to pay or not pay for the service.

Norman_Castle

£9.95 service charge to click and collect a small item makes no sense.

https://www.ikea.com/gb/en/customer-service/services/click-and-collect-pubb910e860

Collection at an IKEA store or Order and collection Point is £9.95 or free if you spend over £300.
Collection at an external DPD pick up point is £3.50.

For collection at an external DPD pick up point, only smaller parcel-size orders will be accepted with a maximum dimension of 60x60x60 and maximum weight of 20kg.

DPD collection is probably cheaper than fuel costs for the 30 mile journey.

Pollycat

Norman_Castle said:

£9.95 service charge to click and collect a small item makes no sense.

https://www.ikea.com/gb/en/customer-service/services/click-and-collect-pubb910e860

Collection at an IKEA store or Order and collection Point is £9.95 or free if you spend over £300.
Collection at an external DPD pick up point is £3.50.

For collection at an external DPD pick up point, only smaller parcel-size orders will be accepted with a maximum dimension of 60x60x60 and maximum weight of 20kg.

DPD collection is probably cheaper than fuel costs for the 30 mile journey.

It certainly seems to be a service priced to discourage customers from using it.

DCFC79

Welsh_and_proud said:

bradders1983 said:

Get it delivered then.

When your working it's not easy to have things delivered.

Find a cheaper a cheaper alternative.
Collect it from DPD pick up point
Or get it delivered.

jon81uk

I guess this is because Ikea are operating two different businesses and the costs are different.
Order online for home delivery (or DPD collection for small items) and it comes direct from a warehouse so they have factored the costs of picking the items into the service offered to shop online.
Order for store collection and store staff are collecting the items for you, so they are charging you for the costs associated with this.