Universal Credit - When Do I Get My Login Details ?

mystic_bertie

Hey guys i have really hit hard times and im having to put a claim in for UC. I done the online application, created a government gateway account to verify my identity, i got a call from an adviser who wanted to verify something, i was then told someone would call me back within a few days. I have not received another call and my housing case worker said to check the progress online. I tried to login to the UC website but it wont accept my government gateway login. Am i missing something do i get my login details soon once its been processed or something? Thanks all.

Spoonie_Turtle

The UC login details are what you used to create the account and start the claim. Government Gateway is a different account (though it says you can login to UC with gov.uk verify? Haven't tried it myself).

mystic_bertie

Spoonie_Turtle said:

The UC login details are what you used to create the account and start the claim. Government Gateway is a different account (though it says you can login to UC with gov.uk verify? Haven't tried it myself).

I managed to get my username and password by using the forgot username and password links, many thanks, i had no idea about using the UC website as i forgot my login details during the long winded application and then being made to verify using a government gateway account. After doing my online application i never got any email or instructions on what to do next or how to access the website. Really poor show from them if you have never used it before.