Ryanair bereavement refund

upsidedownpancake

mop123 said:

lincroft1710 said:

MalMonroe said:

lincroft1710 said:

Sorry for your loss.

Unfortunately I do not think you are due a refund. Unless your late mother was your carer, there is nothing actually stopping you travelling, you are just choosing not to travel and airlines generally will not refund in such circumstances.

That's a bit harsh. And not strictly true. What about coronavirus stopping travel for a start? Ryanair actually DO have a policy of issuing full refunds for flights if a family member (even if they are not travelling with the passengers) dies. But people have to claim within 28 days, which appears this OP did.

Factual - yes, harsh - no. We're not talking about coronavirus, we're talking about bereavement. The OP does not state when they sent their claim in, so I cannot see it was within 28 days and in any case the bereavement has to be within 28 days of the date of the intended flight, which this wasn't. So I'm afraid it is your post that is not strictly true.

Trip scheduled 12th August to Spain.  My mother was a passenger on the intended trip.  I was within the timeframe. When I requested refund my original booking vanished from my dashboard so could not not even change  the flights to the next year.. In response to your comment 'there is nothing stopping you from travelling' I would add that the loss of my mother Is not considered as 'nothing'  and before you state that Ryanair would not entertain that comment or go in to the logistics of policies... may I remind you that Rtanair removed my booking making it impossible to amend booking. I know you might be trying to help with your factual comments but be mindful of how it sounds in text form. You gain no favours by sounding superior. 

To be fair, you have drip-fed information and your OP read as if it was simply that your mother had died, not that she was also a passenger.  Even with that being said, refunds for deceased passengers and those on the same booking reference are discretionary and there is no timescale given for a refund.

As you don't have any legal or contractual rights to a refund and you can't get in touch with them, you'll just have to wait it out.

lincroft1710

mop123 said:

lincroft1710 said:

MalMonroe said:

lincroft1710 said:

Sorry for your loss.

Unfortunately I do not think you are due a refund. Unless your late mother was your carer, there is nothing actually stopping you travelling, you are just choosing not to travel and airlines generally will not refund in such circumstances.

That's a bit harsh. And not strictly true. What about coronavirus stopping travel for a start? Ryanair actually DO have a policy of issuing full refunds for flights if a family member (even if they are not travelling with the passengers) dies. But people have to claim within 28 days, which appears this OP did.

Factual - yes, harsh - no. We're not talking about coronavirus, we're talking about bereavement. The OP does not state when they sent their claim in, so I cannot see it was within 28 days and in any case the bereavement has to be within 28 days of the date of the intended flight, which this wasn't. So I'm afraid it is your post that is not strictly true.

Trip scheduled 12th August to Spain.  My mother was a passenger on the intended trip.  I was within the timeframe. When I requested refund my original booking vanished from my dashboard so could not not even change  the flights to the next year.. In response to your comment 'there is nothing stopping you from travelling' I would add that the loss of my mother Is not considered as 'nothing'  and before you state that Ryanair would not entertain that comment or go in to the logistics of policies... may I remind you that Rtanair removed my booking making it impossible to amend booking. I know you might be trying to help with your factual comments but be mindful of how it sounds in text form. You gain no favours by sounding superior. 

I appreciate you are deeply upset by the loss of your mother, but it did not physically stop you personally from travelling. This is why Ryanair will/would not give you a refund. It would be nice if they showed some compassion but I doubt this will happen. It is the bereavement that has to be within 28 days of the flight, not the claim for a refund and your mother sadly passed more than 2 months prior to your flight.

I disagree that I sounded superior in the previous post, which was a reply to another poster and not yourself. 

MalMonroe

lincroft1710 said:

MalMonroe said:

lincroft1710 said:

Sorry for your loss.

Unfortunately I do not think you are due a refund. Unless your late mother was your carer, there is nothing actually stopping you travelling, you are just choosing not to travel and airlines generally will not refund in such circumstances.

That's a bit harsh. And not strictly true. What about coronavirus stopping travel for a start? Ryanair actually DO have a policy of issuing full refunds for flights if a family member (even if they are not travelling with the passengers) dies. But people have to claim within 28 days, which appears this OP did.

Factual - yes, harsh - no. We're not talking about coronavirus, we're talking about bereavement. The OP does not state when they sent their claim in, so I cannot see it was within 28 days and in any case the bereavement has to be within 28 days of the date of the intended flight, which this wasn't. So I'm afraid it is your post that is not strictly true.

Actually, if you read my comment properly, you will see that I wasn't saying that coronavirus was involved at all. I was simply using that as an example. I have travelled by Ryanair and I have also read their policy which DOES state that they will issue full refunds for flights if a family member (even if not travelling) dies. And people DO have to claim within 28 days, which as I said, the OP did. 

It IS factual. And it IS harsh. And also, your comment is wrong.

unforeseen

What it does say is

If you have been affected by a bereavement of an immediate member of your family within 28 days of your intended flight date

In other words, the bereavement must be within 28 days of the flight. 

https://www.ryanair.com/gb/en/useful-info/disruptions-and-refunds/refunds

lincroft1710

MalMonroe said:

lincroft1710 said:

MalMonroe said:

lincroft1710 said:

Sorry for your loss.

Unfortunately I do not think you are due a refund. Unless your late mother was your carer, there is nothing actually stopping you travelling, you are just choosing not to travel and airlines generally will not refund in such circumstances.

That's a bit harsh. And not strictly true. What about coronavirus stopping travel for a start? Ryanair actually DO have a policy of issuing full refunds for flights if a family member (even if they are not travelling with the passengers) dies. But people have to claim within 28 days, which appears this OP did.

Factual - yes, harsh - no. We're not talking about coronavirus, we're talking about bereavement. The OP does not state when they sent their claim in, so I cannot see it was within 28 days and in any case the bereavement has to be within 28 days of the date of the intended flight, which this wasn't. So I'm afraid it is your post that is not strictly true.

Actually, if you read my comment properly, you will see that I wasn't saying that coronavirus was involved at all. I was simply using that as an example. I have travelled by Ryanair and I have also read their policy which DOES state that they will issue full refunds for flights if a family member (even if not travelling) dies. And people DO have to claim within 28 days, which as I said, the OP did. 

It IS factual. And it IS harsh. And also, your comment is wrong.

My comment was not harsh and was not wrong, the bereavement has to be within 28 days of the flight. 

Sn00py

I had to cancel my holiday flight with Ryanair due to the passing of my sister on 19th August which was within 28 days of our departure date. I followed the Ryanair Bereavement Policy and submitted the death certificate as the funeral was due to take place during my holiday. I have chased Ryanair more or less every other week since and keep getting told my claim has been escalated. I am unable to claim from my insurance company because Ryanair will not send me a 'no show' document. It is bad enough that companies delay refunds during the pandemic but to do so for those who have lost family members is not acceptable. My sister was not travelling with us but we have been assured by Ryanair that we can claim under their Bereavement Policy. What else can I do?

jonesMUFCforever

Sn00py said:

I had to cancel my holiday flight with Ryanair due to the passing of my sister on 19th August which was within 28 days of our departure date. I followed the Ryanair Bereavement Policy and submitted the death certificate as the funeral was due to take place during my holiday. I have chased Ryanair more or less every other week since and keep getting told my claim has been escalated. I am unable to claim from my insurance company because Ryanair will not send me a 'no show' document. It is bad enough that companies delay refunds during the pandemic but to do so for those who have lost family members is not acceptable. My sister was not travelling with us but we have been assured by Ryanair that we can claim under their Bereavement Policy. What else can I do?

If you have not done so already start a formal complaint - this is different to speaking to one of their team who say this and that.
This might take up to 8 weeks to resolve.
I have read similar tales being resolved quickly if the press get involved?

Lex10

I too am having issues with a Ryanair refund for flights my late father booked for travel in September. He sadly passed away in March this year so when I realised the bookings had been made I submitted a refund claim - this was in June. I have been chasing them ever since! I had no confirmation email to say they had received my claim, but I did screenshot the submission confirmation at the time. They have a copy of his death certificate, booking reference and everything needed to refund, including my bank details as his accounts are closed. Has anyone had any resolution to such a claim? It clearly states in their Ts&Cs that a refund will be given for all flights on the booking when someone dies.

I have just been on another call to the customer care department today, no further resolved. Apparently the escalation team have emailed me, strangely 30 mins before I called today. I have no email from them, yet the guy on the phone insisted I had the email and I needed to reply to that email with my bank details. Absolute lies. Ryanair should be ashamed of themselves. This is not a covid related flight refund, it's due to my father dying. They have no shame. I have now been advised to start my claim again!!  All in all, I think this is just an underhand attempt to keep money that isn't theirs for as long as they can. And all the while, making an already sad and stressful year even more so for me and my family.

I will be starting an official complaint now, as advised above. Can someone advise if the Aviation ADR are the correct route or is there another regulatory body to contact? 

Thanks in advance for any advice.