BT Sport - won't let me cancel 24 hours after extending my contract 31 July 2020 at 4:29PM in Phones & TV 4 replies 141 views

kaggi

I called BT to cancel and the retention agent convinced me to stay and did offer a decent deal.  However, Sky have made me want to stay with them and can give me BT sport on my sky package along with my phone and broadband.  However, BT are now saying that as BT sport is immediately available (I already had it and have had it for years) I don't have a cooling off period for my sport, TV or broadband, even though my current contract wasn't due to expire until next month.  Are they right about this?  Todays agent has said I should have been told this yesterday but they were "trialling" a new way of explaining the T's & C's which was a document sent to my phone which was really small and I couldn't go back and read after I had clicked on each page.    

JJ_Egan

You where with both BT and Sky ??

 

kaggi

yes, sky for tv and sky sports and BT for phone, broadband and BT sports but now I can get everything through sky, including BT sports.  

JJ_Egan

This is what the T&C say

This doesn’t apply if I am buying BT Sport or a BT TV add-on, where I agree that I want my content to start immediately and therefore I don’t have 14 days to change my mind. *

macman

There is no cooling-off period, because it's a renewal, not a new contract.