lg oled tv burn in

taxitony63

1. very first time for me to write anything  about a product  but in this case  i feel so let down by a big company lg . you all need to know this  before you buy your next tv  i purchased my lg oled tv from richer sounds {by the way they have been  great and this is  not a fault with them} have had  tv for  16 months started to see what looked like  a watermark in left hand corner tv  it  was the logo of good morning britain " burn in "to  the screen ,spoke to richer sounds they say that its not covered under my 6 year warranty  but like i say they  been very helpful and as good will gesture they will reimburse the cost of repair   .when asked why this has happened the answer was" its your usage" this means  watching a programme for long periods  of time with a static image i.e.  {good morning britain logo).  i asked " how long is a long period of time" they said you need to speak to lg themselves  again being very helpful . so phoned lg 31 july 20 told them of the problem and asked about where all the info is regarding the correct usage to prevent this problem .i did inform the  lady at the time i was going to record the conversation to make sure i understood everything she was to tell me . she said that  

1. that when i purchased tv i should have gone   to lg website and read the pages of how to use tv and to stop burn in.
2. when asked about watching  for long periods of time ," how long is it considered to be a long period of time" because that information was not available anywhere   she said i will check with a technician long pause       and answer" watching programmes like  good morning britain or any program with a logo for a length of time  will cause burn in "[  still no length of time as mins or hours } so i asked again that the program is a itv program and has an advert every  15 mins at the most  ,she said that this still holds on to the logo  ? dont understand  this  surely this is the screen with other image like adverts
3. my real point is  that if i was to have it fixed in 16 months time i will have same fault because , i don't really see  watching a program like good morning britain  as being a long period   of time to which lg still  have not said  what a long time is  so like i say make your own opinion  but i have decided to go to a different brand  

"many thanks for your attention taxi tony 

Chino

Too late for the OP but I came across this:
How To Set Your OLED TV Correctly and Avoid TV Burn-In
It certainly seems that OLED panels generally - and LG's OLED panels specifically - are not fit for purpose.

taxitony63

many thanks but like you say bit late and i couldn't agree with you more that these are not fit for purpose !!!   , and if someone  had  said you need to to do these setting  to stop burn in,  then  why o why send out a  tv with the setting  that will cause burn in 
which is the factory setting,  hope you see my point   tony 
 

burner03

Have you tried not watching good morning Britain? Cure a catalogue of ills....

roddydogs

My lg oled has a pixel refresh automatically at times, as long as you leave it plugged in, which of course you have.

taxitony63

yes left plugged in all the time  also when left on pause the screen goes into stand by mode  after about 5 mins  and yes on my oled its called pixel refresher which has been on from new [factor setting ] ,doing more research think this was a entry level B model  and  think they are more susceptible but thanks for input  

taxitony63

yes not watching good morning britain is an good idea  lol

roddydogs

Someone wants advise, not silly jokes about what to watch!