Damaged goods bought online from German company - my right to a refund

DoaM

So someone has rolled over the edge of the mat whilst sitting on the office chair (is the highly probable cause of the fault).

NewBornBaby

DoaM said:

So someone has rolled over the edge of the mat whilst sitting on the office chair (is the highly probable cause of the fault).

I don't see how that's relevant - I bought it new and it arrived damaged, so I haven't used it.  If someone had used it before me it is not new, either way, under UK law I'd be entitled to a full refund, my question is whether I have the same rights if the goods were shipped from Germany.

DoaM

Apologies - I didn't read back. I assumed the thread was in relation to a fault that developed. If that's the way it arrived then I refer back to my first response on page 1 - I've nothing further I can add.

NewBornBaby

DoaM said:

Apologies - I didn't read back. I assumed the thread was in relation to a fault that developed. If that's the way it arrived then I refer back to my first response on page 1 - I've nothing further I can add.

OK no problem, thank you for getting involved and trying to help.  All the best, 

JJ_Egan

As said your rights depend upon German law and that may or may not help re fund and returning .
Not sure how you find the relevant German laws .

NewBornBaby

JJ_Egan said:

As said your rights depend upon German law and that may or may not help re fund and returning .
Not sure how you find the relevant German laws .

Anybody have any experience of German distance-selling laws?