LG Ask 83 Year Old Lady To Carry Her John Lewis £1400 LG 55" OLED TV To Another Room - On Going Saga

ToxicWomble

unforeseen said:

After 15' of following instructions from a LG lady, no luck. She now suggests a 83 year old lady should move a 55" TV to another room to check the aerial. 

Did the person at the other end actually know she was an 83 year old lady? Probably one bit of information that the 83 yo lady forgot to mention to them. 

Probably because she didn’t think her age was relevant.
My Father in Law could have moved it easily - but as he’s nearly 91 I guess he should at least mention it a few times 
Age has Zero relationship to ability

MinuteNoodles

ToxicWomble said:

Age has Zero relationship to ability

This. My parents are in their late 70s, they have a lot of horsey friends all of a similar age still riding horses, feeding them and mucking out stables twice a day. Any comments about their age and being infirm would be no doubt met with much disgust and a very vitriolic response.

JJ_Egan

But if the CS etc dont know a persons age how can the comment  asked an 83 year old lady be posted .

Fit as a fiddle 83 year old asked to move TV after mucking out horses . V 83 year old with limited mobility asked to move TV .

Its basically younger people getting on their high horse in relation to older people .

Takmon

Strongbow1 said:

Thanks for all the reply's.
Fri, no promised call. We call LG. More attempts at tuning. Original fault now on back burner.
LG give up. An email will give instructions for collection. Email asks for about 6 photos before they will collect. Then no TV.

Manage to self tune channels. Had intuitive solution that worked. Will apply for LG job.
LG call again as we are taking pics. Top man Lewis resolves all problems / faults in 30 minutes.
New TVs have so many gizmos.


If you have LG TV probs, RING LEWIS.  
Thanks again for all reply's.

Well the fact that you were able to be talked through how to do it shows there wasn't actually a problem/fault, you just weren't doing it right in the first place. 

So the thread title should be "Person who has no idea what they are doing offers to help 83 year old lady with TV resulting in hours of wasted phone calls and visits".

Morbier

It must be nice to know everything 'techie' but when you don't, it's mostly helpful to have recourse to such a a board such as this, so that people with more knowledge can (and do) help you.  Sarky comments are not helpful and tend to make people who are not techie-minded less willing to put forward their questions for fear of feeling stupid.  Hindsight is a wonderful thing as far as thread titles are concerned. 

Takmon

Morbier said:

It must be nice to know everything 'techie' but when you don't, it's mostly helpful to have recourse to such a a board such as this, so that people with more knowledge can (and do) help you.  Sarky comments are not helpful and tend to make people who are not techie-minded less willing to put forward their questions for fear of feeling stupid.  Hindsight is a wonderful thing as far as thread titles are concerned. 

I certainly do not know everything "techie" but i am able to read the manual/search online to find out how to operate technology if i don't know instead of wasting time going into a shop or ringing the retailer and reporting a fault when it's not actually a fault. I do realise that some people are not logically minded and give up easily instead of trying to learn things themselves which isn't a problem and lots of people make lots of money from people with this kind of attitude.

But it is a problem when someone like the OP who isn't even able to clearly explain the issue never mind have any hope of sorting it out has offered to help this lady and has just ended up wasting loads of her time by telling her it is a fault when that wasn't the case. They should have just said they didn't know and either researched how to operate the TV or found someone who knew what they were doing to help instead.