Easyjet only cancelled one way

diego_94

Good Afternoon. Am due to go to Berlin Mid September, and Easyjet have cancelled our return flight, the outgoing flight is still going ahead.
There are no alternative flights back that suit us due to times, so we want to cancel the while booking and get a refund. Will Easyjet refund the whole booking even though only one leg is cancelled? Do I need to contact them.

eskbanker

They're obliged to refund both legs if it's a return trip booked on the same reference number, but their online refund form doesn't give any option to choose whether it's just the cancelled leg or the full booking to refund, so you could start by completing that and push them harder if they only make a partial refund, since contacting them is something of a nightmare and best avoided....

diego_94

Yes I noticed that about the form. Annoying, but the alternative flights don’t suit us. So I will try for a full refund in the first instance

macman

Since you are still 6 weeks from departure, you could wait and see if they cancel the outbound leg too, rather than possibly having to claim twice.

diego_94

I've applied for a refund, it clearly says in several places that they will refund the whole booking if one leg is cancelled.

bellaboo86

EasyJet cancelled my flight out to Berlin about a week ago and then yesterday the cancelled the return flight. 

This may well happen to you but worth ringing them (if you can get through). 

eskbanker

diego_94 said:

I've applied for a refund, it clearly says in several places that they will refund the whole booking if one leg is cancelled.

Which places?  Any links would be handy - I was looking out for this when applying for a refund and don't see it mentioned on the navigation journey that they routed me through, i.e.
https://www.easyjet.com/en/policy/coronavirus/online-support/q0 (main hub)
https://www.easyjet.com/en/policy/coronavirus/online-support/q1 (date bandings)
https://www.easyjet.com/en/policy/coronavirus/online-support/q14 (email received or not)
https://www.easyjet.com/en/policy/coronavirus/online-support/q16 (flight cancelled or changed)
https://www.easyjet.com/en/policy/coronavirus/online-support/q3 (please take voucher or change flight)
https://www.easyjet.com/en/policy/coronavirus/online-support/q13 (pretty please take voucher or change flight)
https://www.easyjet.com/en/refund-form (if you insist)