Thomas Cook bankruptcy

hazeybaby82

my grandad went in to a thomas cook shop before they went bankrupt booked a holiday when they went bankrupt the holiday got cancelled my grandad has tried for 8 moths to get his money back but now been told it was booked through a company called  Olympic Holidays

T/A Interaction Worldwide Ltd and is not atol protected so he can't have a refund. But my grandad did not book with this company he booked with thomas cook so how can they say not entitled to refund.

Caz3121

Thomas Cook shops did not just sell Thomas Cook packages
worth a read re Olympic here - https://www.olympicholidays.com/thomas-cook-update/

Neil49

If he paid for even part of the holiday by credit card then he could claim on the credit card company. 

Alternatively, claim on the travel insurance. He was insured wasn't he? 

bradders1983

Is he 100% sure the flight he waa meant to be on was a Thomas Cook flight? Have you seen the holiday paperwork?

Pollycat

hazeybaby82 said:

my grandad went in to a thomas cook shop before they went bankrupt booked a holiday when they went bankrupt the holiday got cancelled my grandad has tried for 8 moths to get his money back but now been told it was booked through a company called  Olympic Holidays

T/A Interaction Worldwide Ltd and is not atol protected so he can't have a refund. But my grandad did not book with this company he booked with thomas cook so how can they say not entitled to refund.

From the link above:

Thomas Cook Update

The news of Thomas Cook ceasing trading on Monday, 23 September 2019 is a worry for many people and our thoughts go to everyone who is affected. 

Olympic Holidays is fully ABTA and ATOL-bonded for your peace of mind and a family-owned specialist business with more than 50 years’ experience of over 50 European islands – so your booking and money is secure.

Have you got the full story from your Grandad?

Westin

Some confusion.

I suspect Grandad still had, or still has, an Olympic Holiday booked.

Alan_Bowen

Olympic Holidays is still trading, none of their (ATOL protected) holidays have been cancelled, so naturally, there is no claim. Someone needs to read the documents, when was he due to travel, if it was last year, it looks as though he just didn't turn up, if its this year you need to contact Olympic Holidays and find out the current position

bradders1983

Alan_Bowen said:

Olympic Holidays is still trading, none of their (ATOL protected) holidays have been cancelled, so naturally, there is no claim. Someone needs to read the documents, when was he due to travel, if it was last year, it looks as though he just didn't turn up, if its this year you need to contact Olympic Holidays and find out the current position

Aye I reckon he saw the news, saw TC had gone under and has just assumed because he booked in a TC shop his holiday was off.

jonesMUFCforever

I want to believe the inexperienced first time poster - I really want to ............but

bradders1983

jonesMUFCforever said:

I want to believe the inexperienced first time poster - I really want to ............but

To be fair her grandad could be in his 80s and not "with it", she can only go off what she has been told.

Pollycat

bradders1983 said:

jonesMUFCforever said:

I want to believe the inexperienced first time poster - I really want to ............but

To be fair her grandad could be in his 80s and not "with it", she can only go off what she has been told.

which is why she needs to go back to her Grandad and get the full story.