On the Beach breaching their own terms?

mrssnuffle

Please can someone help I am new to this forum. Booked my holiday ( flights, hotel and transfers) last week, so during the pandemic, with OTB. Due to be travelling to the canaries at the end of August and the flight is with Ryanair. Section 26 of my booking terms from OTB says that if the FCO advise against all but essential travel then they will provide a full refund.   Since booking last week the FCO are saying that they advise against all but essential travel to the canaries. However, a statement released on the OTB website says that they will refund hotel as a gesture of goodwill but not the flights and this has to be taken up with the airline. Now, Ryanair don’t refund. But surely OTB are breaching their own terms here? I’m set to lose the flight money. Anyone got any clarity on this??  Thanks 

jonesMUFCforever

If the foreign office make non essential travel a no no then your holiday will be cancelled and you will be entitled to a refund - end of.
Is this a package? Is there an ATOL certificate?
You might have jumped the gun but we will see.
You will lose if Ryanair fly - if they don't you can have a refund.

Westin

I think the belief and hope is that the FCO will amend their current travel advisories and separate mainland Spain from the Canary Islands.  Certainly if by your departure date the FCO advice still stands then as you have a package holiday then a refund would be due.  

mrssnuffle

jonesMUFCforever said:

If the foreign office make non essential travel a no no then your holiday will be cancelled and you will be entitled to a refund - end of.
Is this a package? Is there an ATOL certificate?
You might have jumped the gun but we will see.
You will lose if Ryanair fly - if they don't you can have a refund.

Hi thanks for the reply. Why will I lose if Ryanair fly? The OTB terms say full refund if FCO advise against going. Surely I should be entitled to full refund by OTB in this case? I know I wouldn’t be if I booked directly with Ryanair as they have a no refund policy ...

jonesMUFCforever

mrssnuffle said:

jonesMUFCforever said:

If the foreign office make non essential travel a no no then your holiday will be cancelled and you will be entitled to a refund - end of.
Is this a package? Is there an ATOL certificate?
You might have jumped the gun but we will see.
You will lose if Ryanair fly - if they don't you can have a refund.

Hi thanks for the reply. Why will I lose if Ryanair fly? The OTB terms say full refund if FCO advise against going. Surely I should be entitled to full refund by OTB in this case? I know I wouldn’t be if I booked directly with Ryanair as they have a no refund policy ...

It depends on whether you booked a package or separate flights and hotel.
The questions I asked would have answered that.
Basically if you do not have a ATOL certificate then you may not be entitled to to an automatic refund on the flights - should Ryanair fly on that date and you choose not to travel. Would it make sense for Ryanair fly an almost empty plane to any destination >? no so if they cancel you get a refund - but you need to wait until the date of travel (or sooner if they cancel).

Now going on to On the beach and their guarantees - they are an Online travel agency who do not have any planes to fly you - the flights would be subject to Ryanair terms and conditions.Other companies such as say TUI provide their own planes for their holidays.