Hermes delivered to wrong place... Ive no idea where the safe place picture actually is!!

jackmcgeehan97

Recently ordered from Gymshark and the delivery was with Hermes. Hermes have delivered the item and provided a “safe place” picture of a letter box and I have no idea where it is!! Have checked with neighbours and no one has it.. I have contacted Gymshark but they said my problem is with the delivery company not them.. Hermes directed me back to Gymshark.. What can I do????

eddddy

Your contract is with Gymshark. They are responsible for delivering the goods to you. So your dispute is with Gymshark.

If you want, you can provide Gymshark with a picture of your letter box, for them to compare with Hermes picture of a letterbox.

If Gymshark continue to be difficult, you have the usual types of recourse available to consumers - chargeback, court claim etc.

ciderboy2009

Have you tried reading the EXIF data on the supplied photo (assuming it's a jpg)?

I've done that before now and got gps coordinates to prove that it was nowhere near my house.

Grumpy_chap

Put a photo of the postbox where the parcel is on here - perhaps someone will recognise it as theirs ?

Spank

You mean that having a big box with somebody else's name and address isn't enough? 

dacouch

ciderboy2009 said:

Have you tried reading the EXIF data on the supplied photo (assuming it's a jpg)?

I've done that before now and got gps coordinates to prove that it was nowhere near my house.

The tracking info for the parcel used to show the GPS location of the photo, assume it still does

mikb

... if it does, pop the GPS location into Google Streetview and check out their letterbox to see if it matches