Charged Interest on 0% interest card - Amex

D3xt3r5L4b

jbarns said:

D3xt3r5L4b  I got two cards at the time. One virgin and one Amex, both asked for my bank details, the virgin one instantly set-up and DD.  I'll be honest though and say I'm a little hazy as this was Feb 2019.
Voyager2002 They was adding it monthly and I didn't look at my electronic statements, I saw £100 being taken from my bank account every month.  Yes the payment that I made over the phone does show on the statement.

So? Just because one does doesn’t mean the other does.
Amex is clear that the bank details are for verification purposes only and you have to manually setup a DD after the account is approved. You even get an email reminder to do it usually. Your statements will also state whether a payment is due manually or to be collected by DD as well.

This is your oversight. 

born_again

So failure to make the 1st payment in time will revoke the 0% interest deal.
End off. Unless you pointed out your error at the time and asked if they would reinstate the 0% deal. Then you are on a hiding to nothing.
Banks have got to the point now where, when they know they are right they will let it go to FOS even when it is going to cost more. Just so there is a ruling in place.
Going to court is going to cost you money.

jonesMUFCforever

Cymruchris it is indeed, plus a guaranteed ''manage customer away'' marker meaning the card will be frozen to new transactions.

Thrugelmir

k3lvc said:

jbarns said:

Well I don't totally agree with the negative views.  I'm going FCA, Ombudsman and County Court if I have to.  Worst case scenario it will cost Amex more than £600.00 in admin costs.  Voyager2002: Why is the over the phone payment on my statement a key question.  I'm interested to know why a credit card shouldn't notify you of a specific change in writing, when banks have to?

So customer makes mistake then in revenge takes it to external complaints body to cost the CC company money. I do hope they read this and use it in their defence of a vexatious claim 

Nor does it cost Amex. As always the bill is passed back to the consumer. 

jbarns

cymruchris and jonesMUFCforever.  Do you both work for American express or just out of work trolls?

jonesMUFCforever

jbarns said:

cymruchris and jonesMUFCforever.  Do you both work for American express or just out of work trolls?

Out of work without the stigma - with a lifetime experience in the field discussed.

jbarns

k3lvc said:

jbarns said:

Well I don't totally agree with the negative views.  I'm going FCA, Ombudsman and County Court if I have to.  Worst case scenario it will cost Amex more than £600.00 in admin costs.  Voyager2002: Why is the over the phone payment on my statement a key question.  I'm interested to know why a credit card shouldn't notify you of a specific change in writing, when banks have to?

So customer makes mistake then in revenge takes it to external complaints body to cost the CC company money. I do hope they read this and use it in their defence of a vexatious claim 

Or you could put it.  Customer signs up in good faith for 0% interest card.  Sets up DD via online set-up or Amex app.  App or Amex systems fails and first payment does not get paid.  Customer calls instantly to make first payment and inquire why payment was not taken, agent does not know and informs customer that this will not cause any issues (change on card from 0% is clearly an issue) .  Credit card company loses call recording and insists their systems never fail, even though previous e-mail sent was not received and they have lost their call recordings.  Customer makes claim which is CLEARLY not vexatious as customer believes they have a case as T&Cs state that any increase in interest rates the customer should be notified separately and away from the statement.  Customer is also aware that credit cards companies take a "brush them off at first" stance, as customers wife worked in chargebacks for 15 years.  Thanks for everyone that has replied even if you think I have no chance, I take your opinions on board.  Those that are preaching to me, you can keep your comments to yourselves.  I know none of you would say it to me in person and are just keyboard warriors.

phillw

jbarns said:

Amex have lost any call recordings and have said the DD was set-up after the first payment was due,

Ask Amex when they sent the DD instruction.
Ask your bank (or look online to see if it's says) when they received and action-ed it.
Depending on the dates, it might help your case.

D3xt3r5L4b

jbarns said:

k3lvc said:

jbarns said:

Well I don't totally agree with the negative views.  I'm going FCA, Ombudsman and County Court if I have to.  Worst case scenario it will cost Amex more than £600.00 in admin costs.  Voyager2002: Why is the over the phone payment on my statement a key question.  I'm interested to know why a credit card shouldn't notify you of a specific change in writing, when banks have to?

So customer makes mistake then in revenge takes it to external complaints body to cost the CC company money. I do hope they read this and use it in their defence of a vexatious claim 

Or you could put it.  Customer signs up in good faith for 0% interest card.  Sets up DD via online set-up or Amex app.  App or Amex systems fails and first payment does not get paid.  Customer calls instantly to make first payment and inquire why payment was not taken, agent does not know and informs customer that this will not cause any issues (change on card from 0% is clearly an issue) .  Credit card company loses call recording and insists their systems never fail, even though previous e-mail sent was not received and they have lost their call recordings.  Customer makes claim which is CLEARLY not vexatious as customer believes they have a case as T&Cs state that any increase in interest rates the customer should be notified separately and away from the statement.  Customer is also aware that credit cards companies take a "brush them off at first" stance, as customers wife worked in chargebacks for 15 years.  Thanks for everyone that has replied even if you think I have no chance, I take your opinions on board.  Those that are preaching to me, you can keep your comments to yourselves.  I know none of you would say it to me in person and are just keyboard warriors.

When you signup for the card part of the application does not include setting up a direct debit. 

It’s a post account-opening exercise you have to carry out manually. 

Calling people’s trolls and keyboard warriors because you don’t like or agree with their (factually correct) answers won’t bode well for you on here either. Or elsewhere for that matter. 

jbarns

D3xt3r5L4b said:

Calling people’s trolls and keyboard warriors because you don’t like or agree with their (factually correct) answers won’t bode well for you on here either. Or elsewhere for that matter. 

I'm pretty certain calling the trolls and keyboard warriors, trolls and keyboard warriors, will make no difference whatsoever.  But thank you for your insight...