RYANAIR

bradders1983

There is nothing else to say. You have, foolishly, chosen not to take travel insurance out from point of booking. Nobody is going to be sympathetic on you on this, its one of the golden rules of travel.

Assuming the Airline dont cancel the flight first, you either go on the flights, pay to change them, or do nothing and lose the money.

Fin.

mattyprice4004

Carsthomp said:

I didn't sign up to there being a global pandemic and the current situation

Neither did Ryanair, yet they'll have been hit for millions (and the rest!) in cancellations and refunds.
Unfortunately it's affecting us all, and while I agree your situation is rather annoying at the end of the day this is why insurance needs to be bought when the holiday is booked - you're then protected for things that may go wrong before you're due to travel. 

We're potentially losing a trip (and associated money) to New York in September - unless the flights are actually cancelled, we'll lose the money. 

Kimbles134

We were due to fly tomorrow to malaga and I have been trying to speak to someone at Ryanair to see if we can have a travel voucher rather than change flights as who can know if in a couple of months time things are going to change. Our insurance policy doesn't cover us for cancelled flights due to FCO guidance - I am happy to keep my money with Ryanair and for the past 48 hours we have tried to speak to someone - we have hung online for hours, we have tweeted, added something on Facebooke, we have opened a query and tried to phone - their post booking line doesn't even connect. I have time and date stamped everything and video'd me trying to call Ryanair so I need to make a formal complaint - who do I complain to? Our flight goes in the morning and you need 24 hours notice to change a flight which is now too late. It is absolutely shocking customer service. Shame on you Ryanair - I will not be flying with them again unless this situation is resolved - regardless of whether they are the cheapest. 

Thrugelmir

Kimbles134 said:

We were due to fly tomorrow to malaga and I have been trying to speak to someone at Ryanair to see if we can have a travel voucher rather than change flights as who can know if in a couple of months time things are going to change. Our insurance policy doesn't cover us for cancelled flights due to FCO guidance - I am happy to keep my money with Ryanair and for the past 48 hours we have tried to speak to someone - we have hung online for hours, we have tweeted, added something on Facebooke, we have opened a query and tried to phone - their post booking line doesn't even connect. I have time and date stamped everything and video'd me trying to call Ryanair so I need to make a formal complaint - who do I complain to? Our flight goes in the morning and you need 24 hours notice to change a flight which is now too late. It is absolutely shocking customer service. Shame on you Ryanair - I will not be flying with them again unless this situation is resolved - regardless of whether they are the cheapest. 

Customer service is slow everywhere. Unfortunately that's a sign of the times. With only so many staff available and hours in the day. Little point in getting wound up by this. As may well be the norm for the foreseeable future. 

Gonzo

If it's just insurance you need, you can get that, (on the other similar threads etc).  Quarantine or refund issues, you're snookered with Ryanair though!

Drive4it

Whatever the refund outcome, remember when looking at Ryanair flights after the pandemic it's a choice to click book. I for one WONT BE using Ryanair again unless it's the last resort. 

Chrisml

Can I make a suggestion. Never use Ryanair again. They are surely the worst company in the world for customer service. Where is the desire for any client loyalty and longevity of business. Baffles me how they are still in business. Lets hope they suffer more financial pain and go to the same place as Monarch. Lost £ 800, no help from government, Travel Insurance or credit card firms!

oscarward

Ryanair have been noted for their service for a long time. As the CEO famously said he doesn't care if he offends a customer as at their prices there are plenty more waiting.  And he has been proved right. Whatever your opinion of him he has made money in the past where other airlines haven't and gone bust.

His business model seems to work as long as people queue up for cheap flights.