Virgin Annual Travel Insurance changed terms

snowpoodle

Hi,
Wondering if anyone can help! Took out a virgin annual travel insurance cover back in January, no mention of covid-19 related issues not being covered. Am due to travel to Croatia in a few weeks, have checked the policy and it is now saying anything related to covid-19 will not be covered. Are they allowed to change the terms of my cover like this? Hunting for information but had no luck so far!

TIA  

blindman

snowpoodle said:

Hi,
Wondering if anyone can help! Took out a virgin annual travel insurance cover back in January, no mention of covid-19 related issues not being covered. Am due to travel to Croatia in a few weeks, have checked the policy and it is now saying anything related to covid-19 will not be covered. Are they allowed to change the terms of my cover like this? Hunting for information but had no luck so far!

TIA  

Do you not have the original policy document either printed or via email (pdf)?

Looks like you're covered IMHO if you booked the holiday before March 13th 202

snowpoodle

blindman said:

snowpoodle said:

Hi,
Wondering if anyone can help! Took out a virgin annual travel insurance cover back in January, no mention of covid-19 related issues not being covered. Am due to travel to Croatia in a few weeks, have checked the policy and it is now saying anything related to covid-19 will not be covered. Are they allowed to change the terms of my cover like this? Hunting for information but had no luck so far!

TIA  

Do you not have the original policy document either printed or via email (pdf)?

Looks like you're covered IMHO if you booked the holiday before March 13th 202

Thanks for this! I didn't have the original document sent via email, as Virgin just sent me a link that then showed the policy document online (which is now covered in things about corona!). However your message made me think to have a look through my downloads on my computer for the date I bought the cover and luckily I had downloaded it at that point - no mention of corona on there so looks like I should be ok! Thankyou so much for your message