Why are GNE hounding me?

GMC555

I recently switched from GNE, but their final bill bears no relation to the figures provided (they used wildly optimistic estimated readings, despite the fact that the actual readings were provided at the time, and have since been repeated including photos of the meters).  Their assistant suggested that the DD should be cancelled so as to prevent the incorrect amount being taken.  I wrote to them at the same time, pointing out that I would only pay the final bill when I was satisfied that it has been correctly calculated.
I am now being bombarded with letters stating that my credit rating may be affected.    They have apparently allocated a case reference to my complaint which, they say, may take weeks to resolve.  I regard their conduct so far as harassment.  I want to stop these threatening letters but they are not taking any notice of my requests to do so. I have also looked at the OFGEM site but they don't seem able to help in this situation.

Any suggestions please?  

Gerry1

It may be the fault of the mysterious third party.

https://help.so.energy/support/solutions/articles/7000046241

https://help.so.energy/support/solutions/articles/7000046447

If the losing and gaining companies use the same invented readings and they're within the official tolerances then that's as good as it gets. If not, sent a letter marked COMPLAINT via Royal Mail with Certificate of Posting or Recorded Delivery. Then go to the Ombudsman on receipt of a deadlock letter or after eight weeks if they don't send one.

Might be worthwhile to cancel the DD and then pay them the amount you calculate is due?

GMC555

Gerry1 said:

It may be the fault of the mysterious third party.

https://help.so.energy/support/solutions/articles/7000046241

https://help.so.energy/support/solutions/articles/7000046447

If the losing and gaining companies use the same invented readings and they're within the official tolerances then that's as good as it gets. If not, sent a letter marked COMPLAINT via Royal Mail with Certificate of Posting or Recorded Delivery. Then go to the Ombudsman on receipt of a deadlock letter or after eight weeks if they don't send one.

Might be worthwhile to cancel the DD and then pay them the amount you calculate is due?

Thanks Gerry1.  The DD was cancelled, at THEIR suggestion, when I finally got through by phone after 20+ min wait...
From what I can see of the Ombudsman, they won't intervene yet, so they are unlikely to do anything about the threatening letters at this stage.  Nevertheless, I am keeping everything.
There was never any need to use estimated readings, since the meter was read, and photographs submitted, just 4 days before the switch took place.  Besides, any estimating on the part of a third party is bound to be out as we have solar pv which also heats our water.  Consequently our metered consumption is very low at this time of year.  My Gas reading, for instance, was just 1 cu foot up in the 4 days, not their estimate of 59 cubic feet!

MWT

GMC555 said:

There was never any need to use estimated readings, since the meter was read, and photographs submitted, just 4 days before the switch took place.  Besides, any estimating on the part of a third party is bound to be out as we have solar pv which also heats our water.  Consequently our metered consumption is very low at this time of year.  My Gas reading, for instance, was just 1 cu foot up in the 4 days, not their estimate of 59 cubic feet!

Unfortunately none of that matters, both losing and gaining providers have to use the number supplied by the independent adjudicator.

It doesn't matter if it is wrong or if you have photos of the meter, as long as it is within a reasonable distance of the actual reading then there is nothing you or they can do.

Just make sure both providers use the same reading and move on, this isn't something you can complain about.

What was the actual difference between your meter reading and the one they want to use?

GMC555

Thanks for your reply.  Gas is 58 units too high, therefore outside the 39 unit limit.

MWT

Then point out to your new provider that you wish to dispute the closing reading on the grounds that it varies from the actual reading by more than the allowed amount and provide them with the evidence to back it up (photo would help).

You can also tell the losing provider the same thing, but do make sure your new provider knows as they should be contesting it for you...

Zippyland8144

I too have had problems with gne, I moved into my property in Dec 2018, I didn't live there for the first month, then moved in Jan 22, 20, my first bill from EDF was 160, then changed to gne, and since March of 2019, didn't have my heating on until Oct Nov of that year as I work away most weeks, so then from Oct to Feb they charged me 1080 then from Feb to March a further 300, I had found out that my gas meter has been clocking itself on its own at a high rate, no gas supply still showing that I used 15 quid a day, they acknowledged now that there is a problem with the meter, this was all reported as a complaint, they've said they've been able to remotely access my old 1990s meter and have said it's clocking itself, but this has been going on since March, and still I've not had anybody out to attach a monitor to it because of the covid, they've emailed to say that I'm entitled to contact the ombudsman and complain, should I? Or should I wait to see what happens, I dread to give them my next reading as it will probably be a fortune more than it is, but I haven't even used 200 quids worth of gas all year, absolute joke