Back-billing for the past 5 years!

MWT

So that looks like the recent 'corrected' bill, do you have an older one from at least a few months ago?

The current bill shows they do know it is imperial now, the question is did they always know this?

zafyha

zafyha said:

I’m trying to upload another pic-

Here is the reference to m3. I’ve just realised looking at it now that when I submitted reading was 2175 (as shown in the gas meter pic I posted) here reading says 12175. Is that 1 being counted as twelve thousand two hundred and seventy five? Because my readings are showing as two thousand One hundred and seventy five. 

MWT

zafyha said:

Here is the reference to m3. I’ve just realised looking at it now that when I submitted reading was 2175 (as shown in the gas meter pic I posted) here reading says 12175. Is that 1 being counted as twelve thousand two hundred and seventy five? Because my readings are showing as two thousand One hundred and seventy five. 

No, that bit isn't a problem, they are showing it that way to represent the fact that the meter reached 9,999 then went back to 0.

It is only the difference between that number and the previous numbers that matters.

The total usage is correct.

Talldave

They're just treating the meter as 5 digit, the maths works out the same. Is the meter serial number on the bill correct? 

If they are now billing in m3, I would pay and run as the bill will be 1/3 of what it should be!! Switch elsewhere and get a smart meter asap.

MWT

Talldave said:

If they are now billing in m3, I would pay and run as the bill will be 1/3 of what it should be!! Switch elsewhere and get a smart meter asap.

That isn't what is happening though, they are correctly treating it as ft3 and converting to m3 for the billing, all correctly so there isn't any mistake in the amount they are billing or any error to worry about.

MWT

The bit that is in doubt is were they originally treating it as a metric meter and we will know that when we see an older bill...

Talldave

MWT said:

Talldave said:

If they are now billing in m3, I would pay and run as the bill will be 1/3 of what it should be!! Switch elsewhere and get a smart meter asap.

That isn't what is happening though, they are correctly treating it as ft3 and converting to m3 for the billing, all correctly so there isn't any mistake in the amount they are billing or any error to worry about.

So how did they come up with annual consumption of 8000kWh after the meter reading had been provided which shows 127,000kWh has been used over 5 years?

MWT said:

The bit that is in doubt is were they originally treating it as a metric meter and we will know that when we see an older bill...

OK, the plot thickens...

MWT

Talldave said:

So how did they come up with annual consumption of 8000kWh after the meter reading had been provided which shows 127,000kWh has been used over 5 years?

Clearly they still have issues in their system, but it is not affecting the current billing so there should be no further shocks there, but the DD may still be wrong of course...

I do agree that switching elsewhere is a good idea, but there is no need to 'pay and run' as they are currently billing for the right amount I'd say...

Gerry1

MWT said:

I do agree that switching elsewhere is a good idea, but there is no need to 'pay and run' as they are currently billing for the right amount I'd say...

Unless and until the OP can settle the £2600 arrears they won't be able to switch elsewhere... 

... although they need to make sure that they are on the best available tariff with the current provider.

MWT

Gerry1 said:

MWT said:

I do agree that switching elsewhere is a good idea, but there is no need to 'pay and run' as they are currently billing for the right amount I'd say...

Unless and until the OP can settle the £2600 arrears they won't be able to switch elsewhere... 

... although they need to make sure that they are on the best available tariff with the current provider.

Of course, I wasn't suggesting that they switch until this is resolved, but equally I would not rush to just pay it so they can switch, as it is not yet certain that they will have to pay at the moment..