Ocado delivery pass rip-off

coachman12

Spank said:

Ocado have been around since 2000.

Ocado began delivering ( but only on a small scale----so doubt if O/P was one of them ) in 2002.
Get your facts right.

coachman12

pulliptears said:

coachman12 said:

Deleted_User said:

Boiler_Mum said:

On the delivery date I receive a text to confirm delivery timings, called the customer service centre to be told, this was all my fault and I would be charged for the food regardless of the fact that they would now no longer deliver. 

That sounds unlikely. 

Your delivery was always going to come as you already had it booked.  The fact you could not make later amends to it doesn't change the original booking.

If they were no longer able to deliver, you would not be charged.

Yes, checkout times have been reduced----very nice emails from Ocado explained why they were a "bit pushed" because of the new lockdown and the panic buying from the usual suspects. That's fine with me-----I know Ocado's great normal policy to allow late changes to orders will be resumed as soon as the world can turn its head away from the most dangerous winter we have faced in my lifetime.
As for all your other rantings , they can be summed up, I think , as disingenuous----eg you say you have been customers for 20 years when Ocado has not been in existence or delivering for as long as 20 years and , indeed, its floatation on the markets was only in 2010-----and as I bought at 50p per share then and now they are worth over £23 per share today, I think they are doing everything just great. Our deliveries are still easily bookable many weeks ahead, customer services are excellent at refunds if I change my mind and wish to send an item back because I don't need it, the drivers are still on time and as polite and helpful as ever.  All that in spite of a pandemic which you didn't even mention !
You may wish to take your whining and move to another online grocer-----or there's always Lidl's if they suit your needs better and you go and pick and choose their delicious goodies right up to the last minute before you change your mind and order something else from their range.

It's funny how you and your shares always appear singing Ocado's praises, these threads are like a dog whistle for you.
Meanwhile, whilst you have your fingers in your ears doing your best 'la la la not listening' customers are loudly complaining on Facebook, Twitter and forums across the land about how shabbily they are treated.

Unfortunately people are tied at the moment and have a 'better the devil you know' outlook.  When all this is over there will be an exodus and a thoroughly deserved one at that.

You must be right. Ocado's share price was 1000 GBX 12 months ago and is currently over 2300GBX (over 100% gain). What a spectacular failure. Thank you for bringing out the dog whistle to share your thoughts with us. So constructive and well-informed. I think we can all gain so much from your post. Thank you.

pulliptears

Meanwhile in fluffy, happy Ocado land they made 240 call centre staff redundant.  It's all going so wonderfully well isn't it?

coachman12

pulliptears said:

Meanwhile in fluffy, happy Ocado land they made 240 call centre staff redundant.  It's all going so wonderfully well isn't it?

Yep 

Spank

coachman12 said:

Spank said:

Ocado have been around since 2000.

Ocado began delivering ( but only on a small scale----so doubt if O/P was one of them ) in 2002.
Get your facts right.

Your the one who said "you say you have been customers for 20 years when Ocado has not been in existence or delivering for as long as 20 years."
Get your facts right.

coachman12

Spank said:

Ocado have been around since 2000.

I think you may have forgotten what you wrote. But, never mind. It happens a lot sometimes

Spank

Yes, I said that & you said they haven't been in existence for 20 years, which happens to be 2000, Try again sweetie.   

coachman12

Spank said:

Yes, I said that & you said they haven't been in existence for 20 years, which happens to be 2000, Try again sweetie.   

I said that Ocado began its delivery service in 2002, which is NOT 20 years ago. And even in 2002 it delivered to a very small geographical area so it is impossible for the O/P  to be giving correct information-----which was the point that was under discussion. Got it now, sweetie ?
No, probably not 

Spank

coachman12 said:

Deleted_User said:

Boiler_Mum said:

On the delivery date I receive a text to confirm delivery timings, called the customer service centre to be told, this was all my fault and I would be charged for the food regardless of the fact that they would now no longer deliver. 

That sounds unlikely. 

Your delivery was always going to come as you already had it booked.  The fact you could not make later amends to it doesn't change the original booking.

If they were no longer able to deliver, you would not be charged.

Yes, checkout times have been reduced----very nice emails from Ocado explained why they were a "bit pushed" because of the new lockdown and the panic buying from the usual suspects. That's fine with me-----I know Ocado's great normal policy to allow late changes to orders will be resumed as soon as the world can turn its head away from the most dangerous winter we have faced in my lifetime.
As for all your other rantings , they can be summed up, I think , as disingenuous----eg you say you have been customers for 20 years when Ocado has not been in existence or delivering for as long as 20 years and , indeed, its floatation on the markets was only in 2010-----and as I bought at 50p per share then and now they are worth over £23 per share today, I think they are doing everything just great. Our deliveries are still easily bookable many weeks ahead, customer services are excellent at refunds if I change my mind and wish to send an item back because I don't need it, the drivers are still on time and as polite and helpful as ever.  All that in spite of a pandemic which you didn't even mention !
You may wish to take your whining and move to another online grocer-----or there's always Lidl's if they suit your needs better and you go and pick and choose their delicious goodies right up to the last minute before you change your mind and order something else from their range.

You said they weren't in existence in 2000, that is what I was responding to, but you know I don't care your 100% right & I'm 100% wrong Happy now?

coachman12

Spank said:

You said they weren't in existence in 2000, that is what I was responding to, but you know I don't care your 100% right & I'm 100% wrong Happy now?

Yes, absolutely happy thanks, especially as my original purchase of shares upon floatation in 2012 currently show a profit of £16,000  and the further 4000 shares I bought in mid-July this year currently show  a profit of  about another £16,000 in just less than 4 months----with a total Ocado holding worth £106,000  ( and that's on a bad falling market today ). Thank you for your ermmmm
"contribution".