Time switching to Octopus Agile tariff

scoobydoo8

Hi,
I completed my switch to Octopus 3 weeks ago and on the same day requested the switch to the Agile tariff. I'm still not on the Agile tariff and was wondering, for those who have switched to Agile, how long this switch normally takes?
I have a 2nd gen smart meter, and about 1 week ago, it started showing Octopus as my supplier for gas but my electricity shows my supplier as "p1" (my previous supplier was EON) and my rate as 0p so obviously the electricity has not moved over yet. I asked octopus and they say they're still waiting for half hour readings but they said that weeks ago.
Any clues how long this process normally takes?
Thanks

Gerry1

You may find that your electricity has already been switched over but that the IHD has not yet been updated fully.

Check who is really supplying your electricity at the moment by visiting your DNO's website.

scoobydoo8

Thanks. As I said, my energy switch completed 3 weeks ago so I know Octopus is supplying my energy but they have not switched me over to the Agile tariff yet for some reason and I wanted to know how long this normally takes.

MWT

Don't try to use the normal 'help' email or the phones, email smart@octopus.energy and tell them that you believe there is a configuration problem with your meter as the half-hour data is not coming through.

If you have not already done so, ask to be put on the 'Tracker Tariff' as well, it will be cheaper than any other tariff you are currently on and does not require a smart meter.

MWT

There is no 'normal' answer to the time it takes, it just depends how quickly they can get your meter reconfigured and get the data capture paths set up to route the data to them.

A week would not be unusual, generally if it is taking longer than that something is misconfigured, but the front line help staff don't have access to the details and will most often suggest waiting as in general waiting does fix most early problems, but at 3 weeks you've waited long enough.

scoobydoo8

MWT said:

Don't try to use the normal 'help' email or the phones, email smart@octopus.energy and tell them that you believe there is a configuration problem with your meter as the half-hour data is not coming through.

If you have not already done so, ask to be put on the 'Tracker Tariff' as well, it will be cheaper than any other tariff you are currently on and does not require a smart meter.

Thanks. I didn't know about the smart email address. Will email them.
I'm already on the tracker tariff thanks.