Wedding venue keeps deflecting 27 July 2020 at 10:19AM in Weddings & anniversaries 4 replies 105 views

Innismacca1234

Hello 
I have been actively trying to engage in some form of constructive communication with my wedding venue but to no avail. I am due to get married in 5 months. 
We really wanted to learn about their contingency plans, and how they are to manage weddings while adhering to social distancing. I outlined my specific questions very clearly but they continue to ignore and just respond stating they can accommodate the wedding. I have been weighing up risk due to my medical needs and that of some of my immediate family. We are trying to decided if we should postpone or indeed cancel at this stage. 

I am becoming increasingly frustrated with the deflection tactics they are using, at the same time I am trying to show some understanding to the pressure they are under and that they are dealing with a backlog of couples.  I have had the terms and conditions reviewed and I don't think it is stands in this current climate. I have been told my emails has been escalated then a week later I get a standard copy paste reply to say the wedding can go ahead with x amount of guests and they will adhere to social distance guidelines and that while music is not recommended they can accommodate with perspex glass. They same day, they post a pictures on their social media page of management shoulder to shoulder with a bridal party with no social distance being adhered too or masks. 

I have trying to engage in dialogue for 3 months now, we only booked the place back in December and still very much in the planning stage. 

 I would like to know what my rights are or if someone can share their experiences that they feel would be helpful. 

Thanks in advance, 

[Deleted User]

Your postponement or cancellation rights will be specified in their terms.

With regards to what social distancing measures will be in place in five months time, I suspect you'll need to wait nearer the time for both them and you to know that.

Innismacca1234

Thanks for that - you are correct the cancellation rights are specified within the terms and conditions. As it stands this leaves all associated risk aligned to Covid-19 residing with the couple. I would also have of expected they could advise on how they are currently adhering to the social distance measures without using the wedding time line as a deflection tactic. 

I first reached out to them on this matter well within our cancellation period. They are not being responsive, in that, they have managed to avoid answering any questions instead choosing to send standard responses some of which are completely out of context. 

k3lvc

Innismacca1234 said:

Thanks for that - you are correct the cancellation rights are specified within the terms and conditions. As it stands this leaves all associated risk aligned to Covid-19 resides with the couple. I would also expect they could advise on how they are currently adhering to the social distance measures without using the wedding time line as a deflection tactic.

But what are you going to do with the info ? In the same way it was safe to go to Spain and now isn't any measures they take will be fluid. One thing is clear and that is that your wedding is unlikely to be as you planned last December - if you can't/won't be flexible to whatever the guidelines on the day then probably better to mitigate your losses and cancel now

Innismacca1234

 While I agree that we need to act with some form of flexibility as couple, I would also expect the hotel vendor to articulate the measure they currently have in place. What am I going to do what that information? Firstly it will go some way to help determine guests to invite, visualize the wedding .  Do I need to take measures by sourcing different vendors? (some of which will be complying with different government guidelines).The list goes on. My rights as a consumer should not be impacted due to Covid-19.