No eCP code but delivered

I purchased an item and ask the seller to send it to a local collection shop, however they have not added the ecp code to the label, the item tracking is showing as delivered to customer, I've been to the shop, they say they do not have it, obviously I have not received any ecp code, what do I do? 

Replies

  • jon81ukjon81uk Forumite
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    Did you follow the full eBay click and collect procedure, or just ask them to send to a local shop?
  • edited 27 July 2020 at 3:05PM
    crikauscrikaus Forumite
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    edited 27 July 2020 at 3:05PM
    I did it all correctly, at the checkout I asked for collection, it gave the eCP code, and when I go back into my order details it shows the eCP code.
    The seller has printed a label elsewhere and not added the code.
  • custardycustardy Forumite
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    IME shops/pick up points wont accept the items without a code.
  • crikauscrikaus Forumite
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    custardy said:
    IME shops/pick up points wont accept the items without a code.
    But the tracking number shows as delivered to customer 
  • custardycustardy Forumite
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    crikaus said:
    custardy said:
    IME shops/pick up points wont accept the items without a code.
    But the tracking number shows as delivered to customer 
    and the shop has told you it isnt there.
    So you either believe the shop or the tracking.
    Who is the  carrier?
  • crikauscrikaus Forumite
    62 Posts
    10 Posts First Anniversary
    custardy said:
    crikaus said:
    custardy said:
    IME shops/pick up points wont accept the items without a code.
    But the tracking number shows as delivered to customer 
    and the shop has told you it isnt there.
    So you either believe the shop or the tracking.
    Who is the  carrier?
    The tracking says 'delivered to customer' but does that mean shop or a private property, the shop did check and they don't have it. 
     
    either way I want to make sure I won't loose an INR case
  • custardycustardy Forumite
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    crikaus said:
    custardy said:
    crikaus said:
    custardy said:
    IME shops/pick up points wont accept the items without a code.
    But the tracking number shows as delivered to customer 
    and the shop has told you it isnt there.
    So you either believe the shop or the tracking.
    Who is the  carrier?
    The tracking says 'delivered to customer' but does that mean shop or a private property, the shop did check and they don't have it. 
     
    either way I want to make sure I won't loose an INR case
    Again. Who is the carrier?
    A delivery to a collect shop is just a delivery. The ECP side is (to my knowledge) simply ebays software generating the code from a scan from the receiving store.
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