Need a new sim card

nanto3girls

We think hubby needs a new sim card,but we can't get in touch with Virgin Mobile.
Any suggestions.

neilmcl

Why do you "think" you need a new SIM?

Belenus

How are you trying to contact Virgin? Do you have an online Virgin account?

My wife and I both have phones with PAYG Virgin SIMs.

A few months ago we were contacted by letter and advised that they would send us new SIMs as our old SIMs would soon cease to function. Virgin sent us new SIMS a few days later and we swapped them for the old ones.

Did your husband also receive a new SIM within the last few months?

Do Virgin have your address?

Perhaps he does need a new SIM.

nanto3girls

Thanks for the reply.
He can't get mobile data to work.We both had new sims sent 2/3 months ago.
We have tried the sim in two other phones and mobile data didn't work.
Virgin mobile haven't been answering the phone. You get all the spiel and different options, then it says  Virgin Mobile is closed. We have tried ringing at different times of the day.

debitcardmayhem

nanto3girls said:

Thanks for the reply.
He can't get mobile data to work. We both had new sims sent 2/3 months ago.
Virgin mobile haven't been answering the phone,but i've just tried and it says to ring back after 8am. Will try ringing tomorrow.

Can you get mobile data on your phone ? If so check that he has the same settings on his phone, you may need to tell us which phones you have in case you don't know how to check

nanto3girls

Thanks for replies.  I think hubby has made his mind up to change from Virgin Mobile.

Paula_Smith

Does the online chat support work? (is there any?)

kb1979

Virgin Mobile have a settings page you can try,  https://www.virginmedia.com/help/virgin-mobile-phone-settings give this a try.

Supatramp

A few weeks ago, Virgin/EE was down for a day.  When it came back on, I discovered my phone had no data connection.  I phoned Virgin and got through to CS, where I had to go through the rigmarole of security check, which I failed. I eventually cut the call, then a few minutes later called again and got through to a lady who could have been in the next room, she was so clear, and with minimal security checks, rectified the matter.  It was simply settings on my phone and was cleared up in a couple of minutes.  So...........no need to leave Virgin!!