Council Denies Damage Claim - What Next?
4 replies 181 views
Apologies if this has been covered before, searched and couldn't find much that relates to my case.
Recently a council street sweeper backed into my park car, one of our neighbours who witnessed the incident knocked on our door to tell us, but by that point the driver just drove off
My insurance company stated I should get their insurance details, however my council would not give this to me, instead sending out a claim form. I filled this out and sent it in to the council, eventually getting an email that the claim had been passed onto their handlers, Gallagher Bassett International Ltd. Just over a week later their handlers have come back with the statement their client denies causing the damage and as there were no independent witnesses, the claim is denied.
However, my neighbours contact details were included on the claim form and they were listed as a witness to the incident. Even worse, my neighbours have stated no one has contacted them with regards to the incident, which I would have assumed is standard practice.
Has this happened to anyone else before? I would put this through my insurance company, however I don't want to be stuck with the excess charges when it was clearly not our fault. Anyone have thoughts on what my next steps should be?
Thanks in advance for your time.