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Am I entitled to a full refund if part of my trip was cancelled due to COVID-19
RachelMassey
Posts: 1 Newbie
I booked a 4 night stay at a UK Holiday site from Monday 23rd - Friday 27th March. We arrived on the Monday but after Boris' announcement we hd to leave first thing Tuesday morning as the site was closing. I paid £99 per night, so £396 in total. The provider only wants to refund me for the 3 nights I couldn't stay, but I feel being charged the full £99 for one evening is outragious, espeically when other factors went into the trip such as fuel charges and food for the 5 days. I booked a 4 night stay, which is not what I received. Am I entitield to a full refund or just the partial amoutn for the 3 days?
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Comments
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A three night refund seems correct. Your fuel charges remain static regardless of the duration.
If you also paid the site for 5 days of food, you should get a pro-rata refund for that. If it's food you bought yourself, you can still eat that.0
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