M & S credit card faff

roddydogs

Just changed to m & s cc, what a faff their online banking is, download an app, etc total pain. On phoning their helpline I get someone from abroad with a dog barking in the background as she's working from home, the dog was so loud I had to ring off, absolute farce.  M & S get your self sorted!

D3xt3r5L4b

Is there a question here or...?

Morglin

The app is perfectly simple once you download the details.  Quick and simple after that.

HonestJohn

I am not impressed by the way M and S have handled this. I can no longer access my account. I have to wait for a week to receive a card reader. Total shambles.

Gerry1

HonestJohn said:

I am not impressed by the way M and S have handled this. I can no longer access my account. I have to wait for a week to receive a card reader. Total shambles.

That's the most secure way, so just be grateful they don't just ask for widely available info such as Date of Birth, Mother's Maiden Name or totally insecure verification by SMS.

HonestJohn

Gerry1 said:

HonestJohn said:

I am not impressed by the way M and S have handled this. I can no longer access my account. I have to wait for a week to receive a card reader. Total shambles.

That's the most secure way, so just be grateful they don't just ask for widely available info such as Date of Birth, Mother's Maiden Name or totally insecure verification by SMS.

I am happy with using a card reader. I do this with other accounts. What I don't like is the assumption that everybody is using apps on a smartphone these days and being given zero notice of this change. I now have to wait a week for a card reader. It looks like a different system to other banks where the card readers are interchangeable.

roddydogs

Well, I've sussed out the phone app, but the phone call from abroad with the barking dog was ridiculous. 

D3xt3r5L4b

roddydogs said:

Well, I've sussed out the phone app, but the phone call from abroad with the barking dog was ridiculous. 

How much compo are you after for redress?

kah22

Thinking of ditching M&S credit card. Requested a pin reminder at least two weeks ago, it still hasn’t arrived

Phoned today to repeat request but when they gave my balance via their virtual assistant I thought there might have been a mistake. I thought might because during lockdown I’ve used it more than normal. 

Phoned M&S customer service and held on for 16 minutes and 21 seconds. Not good. Not good at all. I’ll try them again this afternoon and they have 20 minutes before I jump ship

Kevin

D3xt3r5L4b

Only 16 minutes?

The_Urbanite

I quite like the M&S credit card - has its own unique quirks that make it a lucrative fixture in the wallet. As such I can live with the online banking and app which are basic but do work.