cottages.com 23 July 2020 at 10:19PM in UK holidays, days out & entertainments 2 replies 186 views

Grizedale_Girl

I recently tried to book a holiday cottage via cottages.com, but I haven't received a booking confirmation, nor has the deposit been charged to my credit card. No luck contacting cottages.com via phone, email, Facebook and Twitter direct message. Judging by comments on Facebook and Twitter, there are all sorts of problems with the cottages.com booking system, resulting in double-bookings, last-minute cancellations, and such like. I'd rather cancel my booking (if it exists!) and look elsewhere, but no idea how to do this if I can't contact cottages.com. Just wondered if anyone else has been experiencing similar problems. Thank you.

daveyjp

Part of a huge group, including Hoseasons.

Maybe contact head office.

https://www.awaze.com/

Grizedale_Girl

Thank you for your advice, daveyjp. Found an email address for Awaze via Facebook comments, and received a quick reply, which has (hopefully) resolved my query.
daveyjp said:

Part of a huge group, including Hoseasons.

Maybe contact head office.

https://www.awaze.com/