Toys R Us fantastic customer service!

kaneaj1

Never thought I'd see the day that I would be writing that, lolol!

My eldests Nintendo DS broke last night (the right hinge sheared off as he opened it). As it was still within the 12 month warranty (just), I rang toysrus for advice this morning & the lovely lady I spoke to immediately offered to replace for a brand new one without me even asking if it were possible!!!! Was so shocked I nearly fell off my chair, lol.

I was expecting to be told to contact nintendo, but thought I would try the retailer first and they came up trumps. Result - will have one very happy little boy when he gets home from school today.

Well done Toys R Us Leicester and in particular Jade on customer services for being so understanding & helpful :T

Kerry :beer:

Coupon-mad

I must admit, I do think ToysRUs Customer Service has improved a little (I don't use the same branch as you though).

Last year they let me exchange an unused item even though I had lost the receipt, and they told me that if I keep my receipts in future then I can return an unused item for up to a YEAR after purchase.

But last week they let themselves down again, I asked them to ring me when a certain item came in....they didn't bother at all even though the CS girl made a note with my correct phone number (on a scrap of paper, lol!). Luckily my OH was in there a few days later when some lad was putting said items on the shelf following a delivery, so OH was able to buy it anyway.

kaneaj1

hi coupon mad, yes I think they have improved (although the waiting time at customer services hasn't :rotfl: )