Refunds

hre2020

Bought tickets for Barcelona game earlier this year from Viagogo for Hubby’s 60th birthday present. Received email to say I would receive refund of my £600 since game cancelled and Spain in lockdown.  Received a second later email to say there had been changes to plans and game had now been postponed and they were waiting to see outcome later in year. Recently received third email to say game cancelled and refund offered and had to respond within 14 days or would receive voucher. Luckily I saw email on last day emailed back requesting refund. Viagigo saying they did not get 

my email and only offering voucher to use in future which I cannot use because of now chronic terminal illness. I have screen shot of confirmed request which my son fortunately had good insight to do. Viagogo not offering refund. Can anyone advise how o take this forward. I have sent them screen shot and video of my response completed on last day within time frame. Thank you 

Aylesbury_Duck

I'm afraid all I can say is good luck.  Viagogo are nothing more than ticket touts with a website.  There's a chance that the tickets you bought may not have even been transferable so your husband may have been turned away at the gate.  I think they're based in Switzerland so your consumer rights are probably those in Swiss law.  Have a read about them and you'll see endless threads of people with problems.

shaun_from_Africa

If you paid on a credit card and the payment went directly to Viagogo then it may be possible to pursue a Section 75 claim:
https://www.moneysavingexpert.com/shopping/section75-protect-your-purchases/
for breach of contract.
If you have proof of sending the e-mail requesting the refund and the screenshot details, this may be enough for a successful claim.
The other option may be a chargeback through your debit or credit card issuer if applicable.