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Refund of flight deposit from 3rd partook

annacj14
annacj14 Posts: 2 Newbie
First Post
edited 19 May at 3:51PM in Coronavirus Board
We booked 4 return flights to Hawaii through a 3rd party. The flights have been cancelled and we are being offered a refund, minus a deposit of approx £50 on each ticket. Should we be charged this deposit? And if not any advice on getting it back would be gratefully received.

Comments

  • What were the t's and c's when you booked regarding cancellation?   I think most agents will take a fee for the work they have done to date.  Whether £50 per person is excessive or not is debatable.   
  • T&C's confusing regarding the cancellation by the airline - less so if we had cancelled. There is mention of no compensation being paid  in the event of "Unavoidable and Extraordinary Circumstances" (& Brexit!!!) But there is mention of a full refund if flights are cancelled...  
    There is no contacting them by phone...
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