Trace of funds for credit card payment

cmg2018

Hi

Not sure if this is the correct place to post this question but hopefully someone can help or point me towards the correct forum. I very very stupidly made a payment of £2200 to an exisiting payee in my online banking to pay off my credit card balance. The payment came off as normal the next month but I thought they had just crossed over.When it came off the next month, I checked online and saw the £2200 hadnt reached there. When i contacted the credit card company, they said my bank would have to do a trace of refunds and they would return the money..They said they couldnt look for it as it had probably gone to a holding account because the first 4 digits i had as the reference number didnt correspond with either of their credit card ranges. I did this and after 5 weeks, they have declined the return of funds with no information- just declined it. My bank say there is nothing more they can do so I have raised a complaint with the credit card company but 2 weeks later, no one has beeb allocated the complaint because they are so busy.

I obviously feel really stupid but also feel like Ive lost the money.Does anyone have any experience of this and can offer any advice?

thanks

Sandtree

So you did a BACS/Faster Pay transfer from your current account to your credit card however in the reference field you mistyped your card number and the credit card company have stated the reference quoted will not have been a valid reference?

Have you checked that you got the payment account number and sort code correct too?

Assuming those details were right and its just the card number in the reference that was wrong then the money will be sat with the credit card company and only they can really deal with it. Once funds are cleared, especially for user error, there is not much your current account provider can do as they simply followed your instructions (matters may be different if you were a victim of fraud but obv not the case this time)

born_again

So if your bank have given you a decline message, then they will have been informed by who it was sent too.

Your CC provider should be able to trace the payment if you give them the card number you used & date, time & amount of payment.

jonesMUFCforever

OP have you checked that the money did not bounce back into your originating account?

cmg2018

Hi - further update on this one. I have now had a letter to say that they cannot give me the money back as the money has been credited to someone elses credit card and they have to agree to return the money and the recipient has not responded to any correspondance and the only thing I can do is take it to the small claims court

MEM62

And how do they expect you to do that when privacy legislation will prevent them from providing you with the card holder's name and address?  I cannot see that this response is correct.  OK, it may be your error but you do not have the means to pursue this - only they do.     

bradders1983

Absolutely nothing stopping the credit card company doing an adjustment on the card it has gone to, their reply is rathrr baffling.

sleepyjones

I've had this with a bank transfer, I was actually buying a car and accidentally sent the cash to someone else in my Payee list.
The bank told me the only thing they could do was to contact the person that received the money and ask for it back,  but they could say no.  Thankfully they agreed and returned the money.
You can see there would be an anti-fraud thing here, where I could buy something, like a car, transfer the money to the seller and then 2 days later tell the bank "Oh sorry, I meant to send it to my pal, can you get it back for me".
I guess this is slightly different since it actually went to the right persons bank but with just a different reference number.

SuperAllyB

You said "existing payee", so had you set it up wrongly originally but never noticed?  Or, accidentally sent it to the wrong payee? If the second option then surely you know who it went to and can ask them directly.

sleepyjones

In my case, I setup the car sellers details then went to do the payment but something went wrong, so when I went back into the app I just selected the top payee, assuming he'd now be at the top, turned out it was a campervan insurance company.  So, yeah, I knew who the money had gone to, but the point is that the bank could only get it back if whoever received the money agreed to hand it back.

SuperAllyB

But if they had refused you would still have known who the money went to had you wished to pursue them yourself or through the small claims court, whereas if the money has accidentally gone somewhere completely random then there is no way of obtaining that information.