The Bank's App (Nat West) has sent a transfer to a stranger. Their error!

eskbanker

Sea_Shell said:

Just thinking out load, in the case of the recipient using the switching service, maybe more than once, any payment made to an "original" account, may have to pass through several banks to reach its final account.

My understanding is that CASS-related payment redirection is handled through a centralised BACS-operated engine rather than such payments literally passing through multiple individual banks, i.e. a payment sent to bank A, where the recipient switched from A, through B, C and D to E, won't actually touch any of these other than E, to which it's routed directly from the central engine.

Blackbeard_of_Perranporth

In twenty years of transferring money between my bank and building society and back again, not once has a single penny gone missing. In fact, these days, I cannot set up a payee without access to my banks website, with phone confirmation to my mobile or home phone. Initial transfers are limited for a reason, and require further confirmation. My building society previously issued a cheque on a Saturday, but now only allow a transfer to my registered current account. It also requires confirmation prior to the transfer, on my phone.

i normally transfer up to five future sums in my accounts each month.

i await ops response as to whether their son actually did transfer the money. I suspect not.

Internet banker with the same password at.  Since 1999!

sheramber

Blackbeard_of_Perranporth said:

In twenty years of transferring money between my bank and building society and back again, not once has a single penny gone missing. In fact, these days, I cannot set up a payee without access to my banks website, with phone confirmation to my mobile or home phone. Initial transfers are limited for a reason, and require further confirmation. My building society previously issued a cheque on a Saturday, but now only allow a transfer to my registered current account. It also requires confirmation prior to the transfer, on my phone.

i normally transfer up to five future sums in my accounts each month.

i await ops response as to whether their son actually did transfer the money. I suspect not.

Internet banker with the same password at.  Since 1999!

All vey  interesting but the OP has said his details were already saved on his son's app and th subsequent payment using the same information arrived okay.

jonesMUFCforever

sheramber said:

Blackbeard_of_Perranporth said:

In twenty years of transferring money between my bank and building society and back again, not once has a single penny gone missing. In fact, these days, I cannot set up a payee without access to my banks website, with phone confirmation to my mobile or home phone. Initial transfers are limited for a reason, and require further confirmation. My building society previously issued a cheque on a Saturday, but now only allow a transfer to my registered current account. It also requires confirmation prior to the transfer, on my phone.

i normally transfer up to five future sums in my accounts each month.

i await ops response as to whether their son actually did transfer the money. I suspect not.

Internet banker with the same password at.  Since 1999!

All vey  interesting but the OP has said his details were already saved on his son's app and th subsequent payment using the same information arrived okay.

But we have not had confirmation that the son did not pick the payee above or below the correct one for the first payment?

Yorkshire_Pud

Only possible reason a bank would release details of the mistaken payee to the sender. A payee already in the senders list of payees. Therefore I conclude BS or simply sent to wrong payee or something else calculated by the sender.

James_G_H

Herbalus said:

It seems implausible to me that it could happen like this. Has your son got written confirmation from a bank statement or NatWest directly in writing to confirm which account was sent the £130. If NatWest confirm the money was sent to your account details, then you have a strange case indeed. The more likely scenario (Just on balance of probabilities as money just not just vanish, it has to go somewhere) was that the money was not sent to your account.

its just beyond my beliefs to accept a payment could be instructed to account 12345678 and debit his account, but not end up in 12345678 or bounce back etc.....hence I’m finding it hard to believe this particularly story. 

The money was sent to an account, unfortunately not mine. NAT WEST said they will contact the recipients' bank to request their details so we can ask for it back. 

warby68

What did the narrative for the entry on your son's statement say?
Why do the Bank not think it is their error?
Do you know yet who the money ended up with?
What has been happening for months?
Have you taken it to a formal complaint or have you asked for an investigation which could include it possibly being your son's error. The brief detail you've given about the Bank's response suggest they believe it was his error.
If his statment shows you as the payee and your statement shows non-receipt, that would be a good starting point for a formal complaint, especially if there is a 2nd £2 entry with the same narrative which did arrive within minutes.

eskbanker

James_G_H said:
NAT WEST said they will contact the recipients' bank to request their details so we can ask for it back. 

There is a standardised inter-bank process for recovering misdirected payments but that's not how it works - NatWest will contact the recipient's bank, and it's that bank that liaises with their customer, before advising NatWest whether or not this has been successful, so the sender doesn't get to find out the identity of the recipient via this process.

https://www.fasterpayments.org.uk/press-release/new-help-customers-recover-payments-sent-error

The only way of getting hold of the recipient's identity is to seek a legal order obliging the recipient's bank to disclose it, but this would be disproportionately expensive (many times more than £130), so isn't a realistic option here.

https://en.wikipedia.org/wiki/Norwich_Pharmacal_order

dunstonh

James_G_H said:

Herbalus said:

It seems implausible to me that it could happen like this. Has your son got written confirmation from a bank statement or NatWest directly in writing to confirm which account was sent the £130. If NatWest confirm the money was sent to your account details, then you have a strange case indeed. The more likely scenario (Just on balance of probabilities as money just not just vanish, it has to go somewhere) was that the money was not sent to your account.

its just beyond my beliefs to accept a payment could be instructed to account 12345678 and debit his account, but not end up in 12345678 or bounce back etc.....hence I’m finding it hard to believe this particularly story. 

The money was sent to an account, unfortunately not mine. NAT WEST said they will contact the recipients' bank to request their details so we can ask for it back. 

That is not answering the questions asked multiple times on this thread.     If you want us to be helpful on this thread then you need to give us information.

born_again

warby68 said:

Have you taken it to a formal complaint or have you asked for an investigation which could include it possibly being your son's error. The brief detail you've given about the Bank's response suggest they believe it was his error.
If his statment shows you as the payee and your statement shows non-receipt, that would be a good starting point for a formal complaint, especially if there is a 2nd £2 entry with the same narrative which did arrive within minutes.

OP can not take it to a complaint. As the issue is not with their bank account.
It would be for his son to complain as it is their account that has the issue.
But odds on human error and wrong payee picked.