By booking a repair, you have agreed to our terms and conditions

nonplussed79

I telephoned a company and booked a repair, they sent an email afterwards which contained
By booking a repair, you have agreed to our terms and conditions. I haven't given consent, so can they do this?
Cheers

elsien

Email them back and ask what terms and conditions? 

Sandtree

You need to give more details... normally this is in relation to a call out fee or equivalent such that if you decide its uneconomical to repair (or in the case of a warranty that it is user error rather than a fault) they still get paid for doing the initial diagnoses. 

Having had too many Samsung engineers out in recent years than I care to remember they always state there is call out fee when booking an engineer even if they arent clear on what the fee will be prior to arrival if it turns out not to be a warranty issue. They do however give the contact details of the engineer's company if you want to discuss the matter beforehand inc what exactly the fee is.

Cancelling before call out doesn't result in an any fee irrespective of the issue.

nonplussed79

Thanks for your comments. I spoke to the company to book the call out they did not reference any terms. This email was sent to me that I didn't see until after the callout. The repairman took 2 minutes said he'd quote, asked quite aggressively for payment (I said I want invoice) he left and then said couldn't do the job because the part isn't available. I have many issues with the service as they didn't log my fault properly, said an engineer would phone me (who didn't) and then they were very keen to close the job as quickly as possible without any effort. I've asked to go through to their complaints and they are just becoming threatening to pay.
The company had many good reviews but have no interest in solving my problem, just taking my money. What rights do I have, what should I do?
Thanks

JJ_Egan

Who is A company and what was the job .

Manxman_in_exile

You say they "did not reference any terms".  Did you follow the advice in the first response here to ASK THEM WHAT T&Cs there previous email referred to?  If they didn't volunteer the T&Cs when you asked (or you didn't ask about them) why on earth did you book a call out?

What are you trying to get fixed?